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About the Role
As a Fire Alarm Service Technician, you will be responsible for keeping customers’ life safety systems operational. This field-based role involves inspecting, testing, programming, servicing, and troubleshooting a variety of fire alarm systems to ensure compliance and reliability. You will solve problems in real-time, interact directly with customers and internal teams, and contribute to a critical industry with long-term career growth opportunities.
Responsibilities
- Service, program, test, inspect, and troubleshoot basic and complex fire alarm systems.
- Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
- Identify code deficiencies and provide clear, professional recommendations for system improvements.
- Respond to emergency calls, including participation in nights, weekends, and on-call rotations.
- Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
- Document service activities accurately, including findings, work performed, and parts used.
- Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
- Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.
Requirements
- High school diploma or GED required.
- Technical or industry-related experience preferred.
- Valid electrical license, in accordance with state specific requirements.
- Valid driver’s license and willingness to travel within your assigned territory.
- Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
- Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
- Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically.
- Strong communication skills for interacting with customers, contractors, and internal teams.
- Ability to work independently, manage multiple service assignments, and prioritize your day.
- A professional, team-oriented mindset and commitment to customer service excellence.
Skills
- Fire alarm system inspection
- Fire alarm system servicing
- Fire alarm system repair
- Fire alarm system programming
- Fire alarm system testing
- Troubleshooting
- Problem-solving
- Customer communication
- Independent work
- Time management
- Teamwork
- Customer service
Location
- Assigned territory
Work Type
- Field-based
- Full-time
Experience Level
- Three or more years of experience inspecting, servicing, or repairing fire alarm systems preferred.
Education Level
- High school diploma or GED
- Technical or industry related experience preferred
- NICET certification in water-based systems for inspection, testing, or layout preferred.
Salary/Compensations
- $30.00-$50.00 per hour
- Performance-based bonus opportunity
Benefits
- Paid tuition for fire protection-related schooling needed to obtain licensing.
- High-quality company swag and attire provided at least twice a year.
- Access to leading-edge web-based productivity tools.
- Comprehensive medical, dental, and vision coverage.
- Participation in Fidelity 401(k) plan with a company match.
- Company-paid life insurance policy of $50,000.
About the Company
- Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana with over 2,200 employees.
- We provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions.
- Our goal is to deliver a superior experience to those who trust us to safeguard what matters most.
- We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety.
- Our mission is to be the best fire protection company the industry has ever seen.
Equal Opportunity
- Encore Fire Protection is an Equal Opportunity Employer.
- Encore Fire Protection is an E-Verify Employer.
- As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.