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About the Role
To achieve our ambitious goals, we're looking for an IT Helpdesk Engineer to join our team in Berlin to ensure smooth IT operations, support events and large meetings. This role requires a generalist with exposure across IT domains (IAM, MDM, AV, SaaS administration, etc.). We’re looking for tech-savvy individual with excellent communication skills, technical skills, and a high degree of ownership to be available in hub to deliver a seamless user experience.
Responsibilities
- Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration
- Provide a single point of contact for executives based in the Berlin hub
- Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary
- Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment
- Provide hardware and software to existing team members and new hires
- Support ZOOM rooms in person and remotely
- Maintain accurate IT and AV support requests, resolutions, and equipment inventory records
- Stay up-to-date with the newest IT trends and technologies to recommend improvements and enhancements
- Collaborate with the global team to continuously improve the service delivery of the frontline IT team
- Provide support to our team members in our Berlin hub
- Collaborate with the onsite teams for AV and event support and general support requests
- Participate in the planning and design of the IT service to ensure a consistent and seamless experience for all of our hubs
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Driven to provide outstanding customer service and has excellent communication skills
- Experience in supporting executives and high profile team members
- Experience in IT support, A/V equipment management, and event coordination
- Strong knowledge of macOS and Windows operating systems
- Excellent troubleshooting and problem-solving skills
- Excited to work independently and as part of an international team
- Detail-oriented and organized with strong documentation skills
- Demonstrated ability to work independently with minimal guidance
- Proactively manages tasks and priorities across multiple projects
- Analyzes and executes work efficiently
- Collaborates effectively with cross-functional teams
- Thrives in fast-paced, results-driven environments
- Embodies EAGER values—ethical, adaptable, gritty, empathetic, and remarkable
- Inspired by MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
Skills
- IAM
- MDM
- AV
- SaaS administration
- macOS
- Windows operating systems
- Troubleshooting
- Problem-solving
- Documentation
Location
- Berlin
Work Type
- Onsite
- Full-time
Experience Level
- Generalist with exposure across IT domains
Education Level
- Bachelor’s degree in Information Technology, Computer Science, or a related field
Benefits
- Professional Growth opportunities
- Autonomy and trust
- Highly collaborative culture
- Team member resource groups
- Global, local, and team-specific programs to celebrate colleagues and accomplishments
- Competitive pay
- Life care (including mental health care and risk benefits)
- Ample and defined time off
- Support to set up a home office
- Wellness stipends
- Pet care stipends
- Learning and development opportunities
- Relocation support (visa assistance, destination services, relocation bonus)
About the Company
- Superhuman engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap.
- The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure.
- Superhuman builds a product that helps people connect, and we apply this mindset to our own team.
- Our remote-first, hybrid model enables a highly collaborative culture rooted in our values.
- We work to foster belonging among team members in a variety of ways.
Equal Opportunity
- We value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply.
- Superhuman is an equal opportunity company.
- We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.