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About the Role
Lightspeed's Legal Team is seeking a Legal Operations & Automations Manager to architect the legal tech stack, internal processes, and AI/automation initiatives. This role involves partnering with legal counsel, IT, Sales, and RevOps to streamline manual tasks into automated workflows, leveraging a background in legal operations or systems engineering with an interest in low-code/AI solutions.
Responsibilities
- Conduct detailed observations and process-mapping of daily legal team activities to identify automation and efficiency opportunities.
- Prioritize automation initiatives based on business value, risk reduction, time saved, and stakeholder impact.
- Design and test end-to-end automated workflows for various legal workflows and review processes leveraging existing tools like Spellbook, Ironclad and Glean.
- Build custom intake forms, conditionally routed approvals, and automated document generation templates.
- Create reusable templates and automation libraries to standardize processes and accelerate future projects.
- Document processes clearly so that automations are maintainable and team members can understand and build on your work.
- Develop prompt best practices and practical playbooks to help legal team members leverage AI effectively without needing technical expertise.
- Partner with lawyers, paralegals, and business stakeholders to gather requirements, validate solutions, and ensure adoption.
- Establish and monitor automation performance by tracking KPIs (e.g., cycle times, cost/time savings, error rates, adoption rates) to measure ROI and present insights to leadership.
- Drive a culture of process-driven thinking across the legal team and champion best practices in documentation and governance.
Requirements
- 2-5 years combined experience in legal operations, systems engineering, process improvement, systems implementation, or automation development.
- Proven track record of designing, building, and configuring workflow automations and integrations.
- Familiarity with modern AI tools, prompt engineering, and an eagerness to evaluate "build vs. buy" technology solutions.
- Excellent cross-functional communication and ability to translate technical capabilities to non-technical legal/business stakeholders.
- Strong analytical thinking and problem-solving skills.
- Ability to prioritise and manage competing demands in a fast-paced environment.
- Experience with coaching, teaching, and enabling colleagues and stakeholders.
- Fluency in English as a working language is required.
Skills
- Legal Operations
- Systems Engineering
- Process Improvement
- Automation Development
- Workflow Automations
- Integrations
- AI Tools
- Prompt Engineering
- Low-code/AI Solutions
- Data Analytics
- Reporting Dashboards
- CRM/ERP Integrations
Location
- Remote
Work Type
- Flexible work environment
- Full-time
Experience Level
- 2-5 years
Salary/Compensations
- $90,000 TO $105,000 CAD
Benefits
- Flexible paid time off
- Remote work policies
- Equity options
- Contributions to pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program
- Enhanced parental leave
- Medical insurance
- Dental insurance
- Wellness insurance
- Life insurance
- Disability insurance
- RRSP plan and match
- Paid parental leave top-up
About the Company
- Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- The cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
- Lightspeed is building communities through commerce, and needs people from all backgrounds and lived experiences.
- The ethos of the business has been about inclusion from the very beginning, and they strive to provide a workplace where everyone belongs.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and is committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.