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About the Role
As a Call Center Lead, you will be the primary point of contact for customers needing assistance with Internet connectivity, mobile wireless, and cable issues. You will guide customers and resolve their technical problems.
Responsibilities
- Provide exceptional customer service experiences.
- Troubleshoot technical issues until a resolution is reached.
- Interact with customers respectfully and empathetically.
- Build rapport and communicate clearly with customers.
- Troubleshoot Internet connectivity issues.
- Provide phone, chat, and email troubleshooting support.
Requirements
- Must be available to work weekdays and weekends for a 24/7 operation.
- Previous experience in a customer support role.
- Strong phone and verbal communication skills.
- Active listening skills.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- Understanding of the difference between a modem and a router.
- Knowledge of how to enable a wireless port on a laptop.
- Ability to reset passwords on most digital devices.
Skills
- Exceptional customer service
- Technical troubleshooting
- Communication skills
- Active listening
- CRM systems
- Multi-tasking
- Time management
Location
- Remote
- United States
Work Type
- Remote
- Full-time
Experience Level
- Previous experience in a customer support role
Salary/Compensations
- $16-18/hr
Benefits
- Annual Bonus
- Learning and development opportunities
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
About the Company
- Boldyn Networks is reimagining the future of interconnectivity with network solutions that address tomorrow's challenges.
- We are a global team that values different perspectives and challenges each other to be our best.
- We offer opportunities to work on exciting projects and expand skills within a team of talented colleagues.
Equal Opportunity
- We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.
- Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique.
- We strive to build a workforce that’s representative of the societies we serve to better listen, learn, and understand how to solve our customers’ problems.