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About the Role
This role is responsible for providing excellent service, experience, and guidance to canfitpro’s members and contact network through inbound and outbound sales and education. The successful candidate will sell, educate and service inbound and outbound contacts by phone, email, fax, and data processing.
Responsibilities
- Determine member needs, educate, and introduce solutions
- Provide accurate and complete information relating to canfitpro certifications, events, products, and services
- Ensure delivery of excellent customer service through fast and accurate processing of member inquiries, while effectively managing large volumes of incoming calls
- Identify and assess customer’s needs to achieve client satisfaction and retention
- Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution
- Maintain knowledge of company products, services and events in order to promote course and event registrations
- Meet personal/team productivity targets and call handling quota
- Create and develop strategies to build relationships with potential business members
- Assists in the translation of French certifications, courses and other projects as needed
- Ensure correct invoicing and pricing and submit refund requests to Finance
- Confirm any cancellations of certification programs with Certification Experience
- Request and receive documentations on new and upgraded course context, and materials from Certification Experience
- Seek explanations of any issues relating to certifications from Certification Experience
- Ensure correct pricing and event information is up to date with Events Experience
- Request any assistance relating to Events from Events Experience
- Provide insight on certifications, certification renewals, and potential partnerships with Business Members
Requirements
- High School Diploma and/or some University or College Education
- 1-3 years of customer service experience
- Basic use of Microsoft Office
- Experience with multi-tasking, working independently and as a part of a team
- Effective organizational and time management skills
- Ability to provide solutions and make recommendations
- Call center experience is an asset
Skills
- French/English Bilingualism
- Informing
- Attention to Detail
- Interpersonal Savvy
- Technical Learning
Location
- In-Person at the canfitpro Home Office
Work Type
- In-Person
- Monday to Friday
- Able to work some evenings or weekends as required
Experience Level
- 1-3 years of customer service experience
Education Level
- High School Diploma
- University or College Education
Salary/Compensations
- $42,000 - $53,100
Benefits
- FREE Fitness membership for you and a friend or family
- Group benefits plan
- Diversity, Equity and Inclusion Learning
- Paid day off during your birthday month
- Career development supported through free online learning
- Access to certifications and continuing education at no cost
- Employee Recognition Program - Bucket list
About the Company
- canfitpro is the largest provider of education in the Canadian fitness industry.
- Founded in 1993 as a voice for all fitness professionals, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services.
- canfitpro’s over 24,000 members include some of the world’s best fitness professionals, health club operators, industry suppliers, and fitness consumers.
- Our passion is our purpose - canfitpro inspires fitness as a desired career and lifestyle to create positive change in the lives of others.
- At canfitpro, we live and breathe our Core Values of Caring Community, Curiosity, Commitment, Customer Mindset, Contribution and Cultivate a Passion for Fitness, and we are here for a Purpose: To inspire fitness as a desired career and lifestyle to create positive change in the lives of others.
- Our vision is aspiring to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone.
Equal Opportunity
- canfitpro is committed to creating a diverse, inclusive and equitable environment to empower and create access and opportunity for all.
- We welcome applications from people of all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, veterans and anyone who may contribute to the further diversification of Canfitpro.
- Canfitpro is an equal opportunity employer.
- Upon request, we will make accommodations available during the recruitment process to applicants with disabilities.