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About the Role

The Product Manager II will support the strategy, roadmap, adoption, and ongoing management of Microsoft Copilot Studio and Power Platform products. This role will work closely with Product Managers, Engineering teams, and business stakeholders to deliver capabilities that improve employee productivity and business outcomes.

Responsibilities

Support the strategy, roadmap, adoption, and ongoing management of Microsoft Copilot Studio and Power Platform products.
Develop product roadmaps.
Create presentations and executive materials.
Drive user adoption.
Develop communications and job aids.
Support training and enablement efforts.
Gather user feedback.
Partner with Engineering on product enhancements and issue resolution.
Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
Participate in customer focused quality assessments and improvement processes.
Leverage knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.
Analyze product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements.
Manage the development, production, roll-out, pricing or promotion of less complex products or initiatives.
Recognize, anticipate and resolve operational and process problems that arise.
Work with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle.
Support risk management, compliance, and audit needs as necessary.
Monitor and analyze business results of recently introduced or existing products, coordinate reporting, and may recommend modifications to improve results.
Drive business, financial and customer experience results for less complex products and initiatives and recommend modifications in product features and/or marketing to improve results.

Requirements

Strong written and verbal communication skills.
Experience developing presentations, communications, training materials, and job aids.
Product management knowledge, including roadmap development and strategy.
Stakeholder management and cross-functional collaboration.
Experience driving product adoption and change management initiatives.
Knowledge of Microsoft 365, Microsoft Copilot Studio, Power Apps, Power Automate, and Power BI.
Understanding of AI, automation, and low-code/no-code platforms.
Analytical and problem-solving skills with a data-driven mindset.
Ability to manage multiple priorities in a fast-paced environment.
Serve as a key liaison between business users, product teams, and engineering partners to ensure successful delivery, adoption, and continuous improvement of Copilot Studio and Power Platform capabilities.
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Skills

Microsoft Copilot Studio
Microsoft Power Platform
Business Objectives
Customer Solutions
Marketing
Product Development
Product Management
Sales
Business Acumen
Collaborating
Competitive Environment
Decision Making and Critical Thinking
Design Thinking
Effective Communications
Emerging Technologies
Innovation
Knowledge Of Product Line
Problem Solving
Producing Results
Solutions Development
Microsoft 365
Power Apps
Power Automate
Power BI
AI
Automation
Low-code/no-code platforms

Location

Pittsburgh PA
Dallas TX
Phoenix AZ
Strongsville OH
Denver CO

Work Type

In-office

Experience Level

3+ years of relevant / direct industry experience

Education Level

Bachelors

Salary/Compensations

$75,000.00 – $150,000.00

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service

About the Company

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management.

Equal Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.