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About the Role
The Coverage Lead Home Delivery Driver will support open route coverage for scheduled/unscheduled absences within a given territory and assist in training new team members. This role involves travel to cover routes in other territories, potentially including Mondays, with up to 25% travel and provided accommodations for overnight stays.
Responsibilities
- Travel to help cover routes in other territories; up to 25% travel
- Safely operate company vehicle and obey traffic laws at all times
- Load meals into company vehicle at designated cold storage facility
- Deliver meals to clients, often taking meals into clients’ homes
- Make phone calls to clients when delivery issues arise or if necessary for your region
- Accurately and consistently record deliveries on MMHD delivery application
- Consistently follow all food related sanitation/food safety procedures
- Provide excellent customer service to clients at all times
- Inspect, clean, and maintain equipment in a safe operating manner
- Report any equipment failures and vehicle damage immediately to supervisor
- Assist with vehicle and driver audits
- Ensure deliveries occur in compliance with established protocols
- Manage daily deliveries and unsuccessful/returned product
- Identify and complete routine vehicle maintenance
Requirements
- High School Degree, GED or equivalent
- Must possess valid driver’s license
- Must be at least 18 years of age
- Minimum of 1 year of delivery driving experience
- Ability to manage time and balance multiple priorities to accomplish goals
- Excellent driving (DMV) record
- Must be able to operate a smart phone and/or tablet
- Ability to work a flexible schedule including flexible hours
- Experience utilizing e-mail and phone calls to communicate effectively
- Strong, clear communication skills; must be able to speak/read/write English
- Must be familiar with and comfortable using and following GPS routing
- Basic math skills
- Must be able to drive in various types of weather and traffic conditions
- Prior experience adhering to company policies and showing core values
- Pass a post offer drug screen and background check
- Pass a post offer MVR Lookup
- Physical stamina to stand and walk for long periods
- Able to push, pull, and lift up to 40 pounds
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
- Able to perform repetitive movements
- Able to work in variable temperatures (cold/hot)
Skills
- Smart phone/tablet operation
- Email and phone communication
- English language proficiency (speak/read/write)
- GPS routing
- Basic math skills
- Customer service
Location
- Cheektowaga, NY 14227
Work Type
- 4 day work week
- Tuesday-Friday schedule
- Potential travel on Mondays
Experience Level
- Minimum 1 year delivery driving experience
- 1 year previous supervisory level experience (preferred)
- 2 years driving or delivery experience (preferred)
- Previous delivery driving experience in a customer-facing environment (preferred)
- Experience completing high-volume delivery routes in residential areas (preferred)
- Strong customer service experience (preferred)
- Experience working independently (preferred)
- Experience in roles requiring frequent driving, time management, and direct customer interaction (preferred)
Education Level
- High School Degree, GED or equivalent
Salary/Compensations
- $22 per hour
- Monthly Bonus Opportunity
Benefits
- Hotels and meals provided for required overnight stays