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About the Role

The Maintenance Dispatcher coordinates, prioritizes, assigns, and tracks maintenance work requests and activities. This role serves as the central communication point between various departments to ensure efficient maintenance response and accurate documentation, minimizing equipment downtime and ensuring adherence to procedures.

Responsibilities

Receive, review, and process maintenance work requests.
Enter and maintain accurate work orders in the CMMS.
Evaluate incoming requests and assign appropriate priority.
Dispatch mechanics, technicians, electricians, automation technicians, engineers, and other personnel.
Monitor open work orders and ensure follow-up through completion.
Coordinate emergency, corrective, preventive, and planned maintenance activities.
Escalate critical equipment failures and unresolved work orders.
Coordinate maintenance support during production downtime, shutdowns, and planned maintenance windows.
Compile and enter data into Excel spreadsheets or Microsoft Word documents.
Act as the primary communication link between Maintenance and Operations during the assigned shift.
Assume the role of Work Order Administration Specialist during off-shifts.
Adhere to all cGMP and cGDP guidelines, SOP's, and plant policies/rules and trainings.
Perform other related duties as assigned or required.
Maintain continuous awareness of equipment status, maintenance activities, manpower availability, and operational priorities.
Communicate changes in priorities, equipment status, and maintenance schedules.
Participate in shift handoffs and ensure critical information is accurately passed.
Coordinate with Production, Quality, Engineering, Facilities, Warehouse, EHS, and other departments.
Maintain professional and timely communication during equipment breakdowns and other urgent situations.
Monitor and report maintenance performance indicators.
Provide accurate information to Maintenance leadership to support daily management and continuous improvement.

Requirements

Must be able to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and operate a copier/scanner.
Typing skills suitable for email correspondence and data entry (must pass typing test with at least 25 wpm with 80% accuracy).
Must be capable of performing office organization, filing, and managing multiple calls.
Must be able to utilize a calculator for addition, subtraction, multiplication, and division.
Must be capable of maintaining confidentiality with business and personal information.
Must interface with all levels of employees, both internal and external, in a proactive and professional manner.
Must possess time management skills and demonstrate good judgment to be able to multi-task.
Persistency and creativity are necessary in managing priorities and mechanics availability.
Must be able to work in an industrial/manufacturing Pharmaceutical environment.
Must be able to wear appropriate Personal Protective Equipment (PPE) such as safety shoes, safety glasses, etc.
Must be able to perform duties in a busy environment where there is consistent traffic flow without becoming distracted.
Maintain accurate work-order information, including equipment/asset identification, problem description, priority, assigned personnel, start and completion times, labor hours, parts/material requirements, work status, failure information, comments, and supporting documentation.
Monitor preventive maintenance work orders and communicate overdue or approaching-due activities.
Ensure completed work orders contain sufficient information to support maintenance history and equipment reliability analysis.
Identify incomplete, duplicate, or incorrectly assigned work orders and coordinate corrections.
Support accurate maintenance labor-hour tracking.
Coordinate immediate response to critical equipment failures.
Identify the appropriate qualified resource based on the equipment and failure type.
Maintain communication with Operations during breakdowns and provide status updates.
Escalate situations involving safety, product quality, environmental impact, or significant production interruption.
Maintain accurate documentation of major breakdowns and response activities.

Skills

Microsoft Office Suite (Word, Excel, Outlook)
Typing (25 wpm with 80% accuracy)
Office organization
Filing
Managing multiple calls
Calculator operation
Confidentiality
Interpersonal communication
Time management
Judgment
Multi-tasking
Persistency
Creativity
Communication
Data entry

Location

Onsite

Work Type

Full-time
3rd Shift

Experience Level

1 year dispatching experience or equivalent duties

Education Level

High School diploma
Associate degree or technical education in maintenance, engineering, business, or a related field preferred

About the Company

We manufacture the critical IV solutions providers count on to deliver consistent, reliable care.
Each product we make helps ensure patients receive the therapies they need without disruption.
When you work here, you become part of something bigger—a team dedicated to reliability and innovation.
No matter the role, your work directly strengthens the healthcare supply chain and impacts patients nationwide.
We offer opportunities for growth, collaboration, and meaningful contributions, all in pursuit of a mission that truly matters.
Join us and help shape the future of IV solutions.

Equal Opportunity

Otsuka ICU Medical is committed to being an Equal Opportunity Employer.
We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at austinhr@icumed.com.
We are committed to providing equal access and opportunities for all candidates.