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About the Role

As Head of Business & People Operations, you will own the operating rhythm that keeps a fast-growing company on track, including company goals, planning, and reporting. You will also take on cross-departmental projects that would otherwise land on the leadership team's desk. This is a senior generalist role focusing on people, culture, recruitment, onboarding, company-wide systems, processes, and projects that span multiple departments. This role offers an opportunity to shape the day-to-day operations of a profitable, people-first company with full-time or part-time flexibility.

Responsibilities

Lead monthly business reviews, quarterly goal tracking, and the annual planning cycle in close partnership with leadership.
Run recruitment and onboarding end-to-end, shaping how Runway East shows up to talent and ensuring an exceptional experience.
Run the drumbeat of internal comms (All Hands, Weekly Updates) and lead our social committee, and team connection moments.
Take on complex initiatives that lack a natural owner and see them through from problem definition to done.
Keep our internal tools, workflows, policies, perks, and internal documentation sharp, current, and genuinely useful across the business.

Requirements

Have been the senior person in the room before, likely at an early-stage startup, wearing multiple hats and making decisions independently.
Comfortable with ambiguity and adept at figuring things out without an existing playbook.
Ability to take tasks end-to-end and complete them with minimal oversight.
Willingness to be hands-on, equally comfortable with high-level strategy and day-to-day administration, systems, or recruitment details.
Proactive in fixing broken processes rather than just operating them as-is.
Possess high emotional intelligence (EQ) and low ego, acting as a trusted team anchor who understands group dynamics and when escalation is needed.
Think commercially about the impact of people and operations decisions.
Follow through on commitments without needing constant reminders.

Skills

Business operations
People operations
Recruitment
Onboarding
Internal communications
Project management
Systems optimization
Process improvement
High EQ
Commercial thinking

Location

London
Bristol
Bath
Birmingham
Brighton

Work Type

Full-time
Part-time
Flexible

Experience Level

Senior

Benefits

31 days off including bank holidays
An extra day off for every year at Runway East
Birthday off
Extra time off over Christmas
Private health & dental
Gym discounts
Mental health support
Bike2Work scheme
Professional development budget
Learning resources
Clear progression pathways
Two workdays per year for charitable activities
Team outings
Annual trips
Paid sick days
Compassionate leave
Enhanced parental leave
Life insurance

About the Company

Runway East redefines office spaces, creating unique, flexible office spaces for teams of 1-100.
Founded in 2014, with locations in London, Bristol, Bath, Birmingham, and Brighton.
Spaces feature amenities like dogs on demand and a Friday drinks trolley.
A proud B Corp, committed to positive impact on the planet and people.
Possesses a strong brand and passionate customer base.
Seizing opportunities presented by the evolving demand for flexible working.
A profitable, people-first company.

Equal Opportunity

We celebrate diversity and believe it strengthens our community.
We welcome people from all backgrounds, identities, and experiences.
What matters most to us is your spirit and passion.
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