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About the Role
This role is an individual contributor responsible for credit extension and collection of A/R for an assigned area. The Credit Manager will work closely with Sales Center Managers, the Sales Team, and Customers to resolve Credit & Collection issues, including outbound collections calls. This position is accountable for the entire credit granting process, including periodic credit reviews and assessing the creditworthiness of potential customers, aiming to optimize the mix of company sales and bad debt losses. The successful candidate must balance cultivating strong customer relationships with aggressively working accounts to minimize write-offs. This position will provide ad-hoc and regular reports to management and attend sales and customer meetings pertaining to credit matters. Additional special projects may be assigned.
Responsibilities
- Responsible for credit extension and collection of A/R for assigned area in accordance with Company policy and applicable law.
- Work closely with branch managers, sales team, customers (internal and external) to resolve credit and collection issues to include outbound collections calls.
- Balance cultivating strong relationships with customers, while aggressively working to keep 90+ day past due accounts, aging, and write-off’s to a minimum.
- Responsible for handling and storage of your credit files and account receivable records within assigned area.
- Handle bonds and liens for assigned area.
- Provide ad-hoc reports to management regarding status of accounts.
- Attend sales and customer meetings pertaining to credit matters.
- Support full compliance of all company credit policies and procedures, working with regional credit staff as well as internal and external auditors.
- Demonstrate commitment towards process excellence and a willingness to challenge existing processes.
- Take the initiative to identify areas of opportunity and innovative ways of doing business.
- Analyze collection processes and establish best practices.
- Additional special projects may be assigned.
Requirements
- Exceptional customer service skills
- Understanding of Order Management & AR systems
- Proficiency in financial analysis, including interpretation of financial statements, credit reports, and industry data.
- In-depth knowledge of credit risk assessment techniques, credit policies, and legal regulations
- Strong analytical & problem solving skills
- Excellent written & oral communication skills; ability to always maintain a professional and pleasant demeanor
- Candidate must have bonds and liens experience
- Ability to analyze complex data and reports and manage multiple priorities
- Ability to work independently and collaboratively in a team environment.
- Build strong relationships with internal and external stakeholders
- Solid organizational skills and the ability to effectively communicate with all levels of the organization
- Excellent decision-making skills with the ability to balance risk and business objectives.
- Above average PC skills and Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access and other web based applications
Location
- Syracuse
Work Type
- Hybrid
- Full-time
- Part-time
Experience Level
- 5 years of experience-Credit and Accounts Receivable experience preferred
Education Level
- Bachelor Degree
Salary/Compensations
- 70k-80k
Benefits
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- Company Paid Holiday's
- 401(k) Plan with Employer Match
- Employee Discount Program
- Company Paid Volunteer Time Off
About the Company
- Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies.
- We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada.
- With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.