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About the Role

First Databank (FDB) is seeking a Senior Commercial Business Systems Manager to lead a team responsible for systems, data, and analytics supporting FDB's Commercial Teams. This player-coach role involves owning the roadmap and architecture for Salesforce, Gainsight, and connected commercial systems, while also contributing directly to implementation, configuration, analysis, documentation, and problem-solving. The ideal candidate is adept at developing system strategies, building analyses, configuring platforms, mapping integrations, and resolving complex business requirements.

Responsibilities

Own and document the cross-system architecture and data model across Salesforce, Gainsight, and connected platforms.
Design scalable solutions, integrations, and workflows that support the customer and commercial lifecycle.
Evaluate whether business needs should be addressed through configuration, automation, custom development, AI, or new technology.
Partner with IT, Security, and Data Governance to ensure solutions meet FDB’s requirements.
Personally configure, test, troubleshoot, and optimize business systems in partnership with the Senior Salesforce Administrator.
Build analyses, dashboards, data models, and customer-risk reporting using SQL, platform-native tools, and AI-assisted workflows.
Lead hands-on proofs of concept and implementations for new business systems and analytics tools.
Investigate data and system issues across platforms, identify root causes, and implement or coordinate solutions.
Create and maintain system documentation, data definitions, process maps, and technical requirements.
Prototype new solutions and automations before determining whether broader development or outside support is needed.
Develop customer health scores, adoption measures, sentiment signals, and churn-risk indicators.
Connect customer data across relationship management, implementation, support, product adoption, and commercial systems.
Use existing platform capabilities whenever practical, supplemented by custom analysis or new tools where needed.
Expand self-service reporting while maintaining consistent definitions and data quality.
Translate business needs into clear requirements, solution designs, and measurable outcomes.
Balance strategic initiatives with operational support and platform maintenance.
Communicate priorities, tradeoffs, dependencies, and progress to stakeholders.
Constructively push back when a request is not the best use of resources and recommend a workable alternative.
Identify repetitive work that can be simplified or eliminated through automation and AI.
Evaluate AI-enabled capabilities that could improve customer visibility, reporting, decision-making, and team productivity.
Conduct proofs of concept and make recommendations based on measurable business value.
Use approved AI tools as part of the daily workflow for analysis, documentation, prototyping, testing, and solution development.

Requirements

Strong stakeholder-management skills and the ability to balance competing priorities.
Demonstrated ability to personally configure systems, build analyses, troubleshoot data issues, and deliver working solutions.
Comfort working in a small team where leadership and individual contribution are equally important.

Skills

Salesforce expertise, including data modeling, Flow, permissions, reporting, integrations, and platform governance.
Gainsight administration or comparable customer success platform experience.
API integration design
Middleware integration design
Enterprise data pipeline integration design
SQL proficiency
Data combination for reporting and analysis
Practical experience using AI tools for analysis, documentation, automation, or solution development.
Experience replacing manual work with scalable tooling and automation.

Location

Carmel, IN
San Francisco, CA
Durham, NC

Work Type

Hybrid

Experience Level

Senior
Five or more years of experience in business systems, revenue operations, Salesforce, analytics, or a related discipline.
Experience serving as a lead, architect, senior analyst, or hands-on manager in a business systems environment.

Education Level

Salesforce Advanced Administrator certification (preferred)
Salesforce Platform App Builder certification (preferred)
Salesforce Architect-track certification (preferred)
Gainsight Administrator certification (preferred)

Salary/Compensations

San Francisco, CA: $150,000 to $180,000
Carmel, IN: $100,000 to $125,000
Durham, NC: $123,000 to 155,000

Benefits

Medical insurance
Dental insurance
Vision insurance
Long term disability insurance
Life insurance
Matching 401k
Flexible spending savings account
Paid holidays
Paid time off
Employee assistance program

About the Company

FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions.
FDB enables information system developer partners to deliver valuable, useful, and differentiated solutions.
FDB offers more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes.
We value Integrity, Respect, Responsibility, Teamwork, and Creativity.
Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, since 2016.

Equal Opportunity

We are an Equal opportunity employer – vets/disabled.
We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
For more information about our commitment to equal employment opportunity, please visit EEO is the Law, EEO is the Law Supplement, Pay Transparency, and FDB EEO/AA Statement.