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About the Role
Serve as a strategic and analytical HR professional embedded with the Customer Success organization, acting as a trusted people advisor. This role focuses on helping leaders build high-performing, engaged teams within a global martech company, with a seat at the table for workforce planning, org design, talent strategy, and change management.
Responsibilities
- Coach and advise Customer Success leaders on employee engagement, retention, culture, organizational design, and change management.
- Act as a strategic partner on workforce planning, including build vs. buy decisions, geographic expansion, cost optimization, contingent labor, and M&A.
- Lead or support change management initiatives tied to organizational design changes.
- Support leaders in translating employee survey results into actionable plans.
- Monitor retention risk through exit interviews and proactive conversations.
- Advise on individual people topics and manage hiring and downsizing initiatives.
- Drive adoption of enterprise talent programs such as compensation planning, talent reviews, succession planning, and engagement initiatives.
- Undertake ad hoc HR projects as the business evolves.
Requirements
- Demonstrated ability to serve as a trusted advisor to senior leaders, building credibility and influencing without authority.
- Strong business acumen, considering people decisions within the context of business outcomes.
- Experience with workforce planning, organizational design, and change management in a fast-moving, matrixed environment.
- Ability to work effectively with regional HR partners across geographies and time zones.
- Highly organized with strong communication skills, managing multiple priorities and stakeholders.
- Comfortable with ambiguity and able to drive projects to completion with minimal oversight.
- Ability to facilitate presentations and difficult conversations with senior leadership.
- Experience experimenting with AI tools and bringing a practical perspective on AI's value in HR.
Skills
- HR Business Partnering
- Workforce Planning
- Organizational Design
- Change Management
- Talent Strategy
- Employee Engagement
- Retention
- Culture Development
- Data Analysis
- Influencing
- Communication
- Project Management
- AI Tools
Location
- Global
Work Type
- Full-time
Experience Level
- 4-6 years of progressive HR experience
- Senior
Education Level
- Bachelor’s degree in Human Resources or a relevant discipline
- Masters degree preferred
- SHRM-SCP or GPHR Certification a plus
Salary/Compensations
- $74,000-$137,000
About the Company
- Optimizely is a MarTech company providing AI-powered content creation, a CMS, and an experimentation platform.
- Used by over 10,000 brands including H&M, PayPal, and Zoom.
- Recognized as leaders in MarTech by Gartner, Forrester, and IDC.
- Has over 1,600 employees across 12 global offices.
- Values curiosity, collaboration, and genuine care in its employees.
- Focuses on shaping the future of marketing technology.
Equal Opportunity
- Optimizely is committed to a diverse and inclusive workplace.
- Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.