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About the Role

TISTA Science and Technology is seeking a System Maintenance Technician II to join our growing team. At TISTA, you’ll do meaningful, mission-driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do.

Responsibilities

• Interpreting infrastructure alerts, system-health conditions, and performance anomalies using SolarWinds, ScienceLogic, Splunk, SNMP, or equivalent monitoring tools.
• Performing rack-and-stack activities, power and cabling work, physical inspections, equipment handling, and controlled data-center operations.
• Replacing memory, CPUs, disk drives, motherboards, expansion cards, and power supplies, followed by successful server restart and health validation.
• Checking filesystem capacity, identifying large/old/duplicate files, calculating directory sizes, and performing other maintenance diagnostics.
• Utilizing monitoring and maintenance tools including BigFix, SNMP, GitHub, SolarWinds, Splunk, QRadar, EnCase, ScienceLogic, Puppet, IPMI, iLO, and iDRAC.
• Scheduling routine maintenance without disrupting workflow, recognizing emergent maintenance needs, selecting appropriate responses, and maintaining accurate logs.
• Coordinating field-engineer visits, validating systems after warranty maintenance, and updating associated tickets.

Requirements

• RAID and enterprise storage knowledge for disk health monitoring, RAID troubleshooting, disk replacement, SMART status validation, and storage integrity.
• Red Hat Satellite knowledge for Linux infrastructure inventory, patch-level verification, and system lifecycle support.
• BigFix knowledge for patch-status validation, endpoint compliance, and infrastructure maintenance activities.
• Ansible and Puppet familiarity for configuration-management awareness, automation support, and validation of server-management agents.
• ServiceNow and CMDB knowledge for incident, maintenance, asset, configuration, and work-record documentation.
• CompTIA Server+ certification for enterprise server hardware installation, troubleshooting, maintenance, storage, and lifecycle support.
• CompTIA A+ certification for foundational hardware diagnostics, component replacement, peripheral support, and troubleshooting.
• CompTIA Linux+ or equivalent Linux administration training for Linux command-line maintenance, filesystem analysis, storage utilization, and basic OS troubleshooting.
• Red Hat Certified System Administrator (RHCSA) or Red Hat Linux administration training for RHEL system maintenance, storage, filesystems, services, and troubleshooting.
• Oracle Solaris Administration training or certification for Solaris server maintenance, zpools, and Unix infrastructure support.
• Dell, HPE, Oracle, or equivalent enterprise server hardware training for hardware diagnostics, firmware maintenance, component replacement, and vendor-specific server management.
• iDRAC, iLO, IPMI, or equivalent out-of-band management training for remote hardware monitoring, diagnostics, power management, and recovery.
• Ability to pass a Tier 2/Moderate Background Investigation.

Skills

• SolarWinds
• ScienceLogic
• Splunk
• SNMP
• BigFix
• GitHub
• QRadar
• EnCase
• Puppet
• IPMI
• iLO
• iDRAC
• Linux
• Unix
• RAID
• Ansible
• ServiceNow
• CMDB
• CompTIA Server+
• CompTIA A+
• CompTIA Linux+
• RHCSA
• Oracle Solaris Administration
• Dell
• HPE
• Oracle

Location

• Austin, TX

Work Type

• On-site
• Full-time

Experience Level

• 3+ years of work experience
• 7 years of additional relevant experience may be substituted for education

Education Level

• AA or two year technical school degree

Benefits

• Above Industry Healthcare Benefits
• Remote Working Options
• Paid Time Off
• Training/Certification opportunities
• Healthcare Savings Account & Flexible Savings Account
• Paid Life Insurance
• Short-term & Long-term Disability
• 401K Match
• Professional development reimbursement
• Employee Assistance Program
• Paid Holidays
• Military Leave

About the Company

• TISTA Science and Technology is seeking a System Maintenance Technician II to join our growing team.
• At TISTA, you’ll do meaningful, mission-driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive.
• We invest in your learning and internal mobility so you can build a career that keeps advancing.
• We’re proud to serve and hire Veterans, and we put people first in everything we do.