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About the Role

Client Relationship Leaders (CRLs) cultivate long-term client relationships by understanding market dynamics and leveraging internal networks to provide holistic support throughout the client's experience. CRLs act as the primary point of contact, delivering AXA XL’s value proposition and ensuring clients and account teams feel supported. Success in this role requires outstanding business, technical, and people acumen.

Responsibilities

Understand client's business, strategic priorities, industry trends, and risks.
Develop proactive client insights and themes.
Understand underwriting appetite and its alignment with client needs.
Assess and manage business growth and development opportunities.
Set and track account-level growth and profitability targets.
Design strategy and action plans to achieve business goals and drive account plan execution.
Coordinate account teams for high productivity and lead effective meetings.
Identify client service needs and customize service arrangements balancing client needs with AXA XL cost to serve.
Identify and navigate appropriate AXA XL resources and teams on behalf of clients.
Remove roadblocks for account teams and clients.
Develop resolution plans for 'at risk' client issues and escalate as required.
Partner with brokers on service-related topics.
Proactively identify growth opportunities.
Support cross-selling to increase product density.
Engage clients in risk dialogues to identify needs and translate them into product and service propositions.
Craft proposals, network internally, and collaborate with account teams to shape pitches.
Co-innovate with clients, brokers, and account teams to offer services beyond the policy.
Influence deal terms to balance profitability with client needs and position AXA XL to win Lines of Business.
Deepen broker relationships to understand business placement.
Manage client relationships and collaborate with account teams to meet client expectations.
Gather and act on client feedback and pursue continuous learning.
Create relationship maps and manage engagement with key stakeholders.
Understand client buying centers and decision-making processes.
Conduct stewardship meetings.
Invite relevant clients to flagship events, executive sponsor programs, and client council programs.

Requirements

Engages with c-suite executives and brokers.
Manages stakeholders and conflict.
Negotiates for client interests.
Demonstrates comprehensive knowledge and expertise in insurance industry principles, practices, and dynamics within the broader business context.
Understands the audience and tailors communication positioning based on audience analysis.
Understands and applies insurance financial principles, assessing impacts on bottom-line and P&L.
Simplifies complex issues, creates solutions, and uses data to support decision-making.
Places customers first, understanding and addressing their needs while considering other stakeholders' interests.
Ensures customer needs are met to drive business success.
Empowers others, influences change, inspires with vision, and leads teams to ambitious, collaborative goals.
Fosters teamwork and creates opportunities.
Builds trusted relationships with internal team members.
Reads the room and adjusts approach based on people dynamics and cultural differences.
Sets targets, objectives, and action plans.
Manages and monitors action items.
Understands the inner workings of client businesses and their industries.
Possesses knowledge of global insurance functions and growth trends.
Uses technical expertise to advocate client needs in solution design.

Skills

Commercial Acumen
Relationship Building
Business Acumen
Insurance Acumen
Marketing
Communication
Financial Acumen
Data-Driven Decision Making
Strategic Solutioning
Customer Centricity
Leadership People Skills
Cross-Functional Collaboration
Emotional Intelligence
Cultural Awareness
Business Planning
Industry Knowledge
Market Knowledge
Technical Product Expertise

Location

Remote

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

USD 146,300 - 256,200

Benefits

Enterprising retirement savings plan
Health and wellness programs
Flexible Working Arrangements
Family-friendly leave benefits
Learning opportunities for professional development

About the Company

AXA XL, the P&C and specialty risk division of AXA, specializes in solving complex risks for mid-sized companies and multinationals.
They combine a comprehensive capital platform, data-driven insights, leading technology, and talent in an agile and inclusive workspace.
AXA XL offers innovative and flexible risk solutions, partnering with businesses that drive progress.
Sustainability is integral to AXA XL's business strategy, focusing on protecting natural ecosystems, addressing climate change, and embedding ESG practices.
AXA XL has established volunteering and charitable giving programs ('Hearts in Action').

Equal Opportunity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
AXA XL strives to attract, develop, advance, and retain an inclusive workforce.
AXA XL has five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion.
AXA XL is a signatory to the UK Women in Finance Charter.
AXA XL is an Equal Opportunity Employer.