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About the Role
As a Call Center Associate for Esler Companies – Renewal by Andersen, you will speak directly with homeowners interested in our industry-leading products and services. This role offers weekly and monthly bonuses, with an average earning potential of $50,000-$70,000 yearly. We provide a streamlined growth and development plan, with over 50 teammates promoted in 2025.
Responsibilities
- Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
- Skillfully overcome objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
- Identify customers unique home situations.
- Schedule appointments for Sales Consultants to price and sell the job.
- Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
- Provide world-class customer service with the methodology, resources, and dedicated coaches provided.
Requirements
- 1 year of customer service experience required.
- Call center experience a plus.
- Weekend availability required.
- Excellent oral and written communication skills.
- Ability to work in a fast-paced environment while multitasking.
- Strong interpersonal skills, including empathetic listening and warm communication style.
- A drive to meet metrics and ability to accept constructive feedback.
Skills
- Customer service
- Active listening
- Problem-solving
- Communication
- Interpersonal skills
- Multitasking
Location
- Remote
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- USD $50,000.00 - USD $70,000.00 /Yr.
Benefits
- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- Shift differential pay
- Profit sharing
- Company outings
- Contests
About the Company
- Renewal by Andersen is the full-service window-replacement division of Andersen Corporation, a trusted name in window brands.
- Esler Companies is the holding company for Renewal by Andersen operations across multiple states.
- We believe in empowering our people to develop a career path that supports their unique voice and talents.
Equal Opportunity
- We are a proud equal-opportunity employer.
- We are committed to fair hiring practices and to creating a welcoming environment for all team members.
- Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
- We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.