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About the Role
The Solutions Architect helps Hatch win complex deals by mapping customer systems, scoping the technical path to onboarding, and owning implementation through go-live. This is a hands-on role involving discovery calls, technical demos, writing scope documents, and leading implementation for complex accounts.
Responsibilities
- Co-own discovery calls with the AE, surfacing integration requirements early.
- Own the discovery motion for integrations, including CRM/system of record, lead source & attribution, scheduling workflows, call center systems, data syncs, webhooks, API access, automation requirements, reporting needs, and edge cases.
- Lead technically complex demos involving third-party integrations.
- Scope CRM, lead source, API capabilities and constraints, and overall integration complexity for every late-stage deal.
- Evaluate APIs, review technical documentation, and determine integration feasibility and effort.
- Deliver a written complexity tier after qualification and produce the Technical Scope document at close.
- Advise the AE on technical risk, feasibility, and pricing implications before proposals go out.
- Hand off the Technical Scope to onboarding with a live walkthrough.
- Work with the Forward Deployed Engineer and Account Manager to ensure technically complex accounts are onboarded successfully (~4–8 weeks), acting as the primary technical owner through go-live.
- Participate in a post-launch technical health check on every account led.
- Work with the post-sales team to maintain a QA checklist covering data sync accuracy, integration error monitoring, and scope drift identification.
- Stay current on product updates, new integrations, and capability changes.
- Build and own the integration discovery question set, keeping it current and usable by the broader sales team.
Requirements
- Question assumptions and test existing processes.
- Stack-rank initiatives, weighing upside against effort and sharing reasoning.
- Work with Operations to monitor critical metrics like integration error rates, onboarding cycle time, and scope accuracy.
- Know enough SQL to pull data on deal complexity, onboarding performance, and integration health.
- Feed learnings back to Product and Engineering.
- Flag technical risk in deals proactively.
- Surface tradeoffs between deal velocity and technical risk explicitly.
- Communicate tradeoffs clearly to all audiences: Sales, customers, Product, and Engineering.
- Send status updates at key milestones, including drivers, key signals, and recommended next steps.
Skills
- API evaluation
- Technical documentation review
- SQL
Location
- New York City, NY
Work Type
- Hybrid
Experience Level
- Mid-level
Salary/Compensations
- $113,400 - $170,000
Benefits
- Full medical, vision, and dental effective your first day
- Mental health support and services via Modern Health
- 15 days PTO
- 12 paid holidays
- One floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
About the Company
- Hatch engineering culture is driven by speed, ownership, and impact.
- We're a small, ambitious team building AI that transforms how service businesses grow.
- We move fast and engineers own problems end to end, shipping to production early.
- Engineers work across a modern stack on problems that directly shape the customer experience.
- We're here to build something that matters, grow as engineers, and do it together.
- Shape the future of AI-driven customer service.
- Build alongside founders and leaders who value speed, ownership, and ambition.
- Solve challenging problems and see the impact on real businesses and customers.
- Join a team of builders who care about great engineering, fast execution, and each other.
Equal Opportunity
- We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
- Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
- We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law.
- Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
- We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.