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About the Role

This role supports the Global Knowledge Management team in creating, localizing, and maintaining AI-optimized support content. You will help enable expansion into the Nordics while building practical AI and technical skills in content automation, prompt engineering, and workflow optimization.

Responsibilities

Create, update, and localize support content for Help Center, internal knowledge bases, and AI-powered channels.
Use AI tools to draft, optimize, and format content, applying prompt engineering techniques.
Build and test basic AI workflows and automation for repetitive content tasks.
Support AI-assisted localization workflows, including coordinating AI translations and validating quality.
Validate and refine AI-generated content for accuracy, brand voice, and regulatory compliance.
Support product launch content readiness by gathering requirements and creating/updating content.
Maintain content across platforms, ensuring consistency.
Track content performance metrics and identify improvement opportunities.
Document AI workflows, automation processes, and best practices.

Requirements

Full-time enrollment in a German state-accredited Bachelor or Master program (Computer Science, Information Science, Communications, Linguistics, or related field) in the Berlin/Brandenburg area.
At least 1 year of studies remaining, with expected graduation no earlier than 2028.
Business fluency in English and at least one of the following languages: Swedish, Norwegian, Finnish, or Danish.
Experience using AI tools (ChatGPT, Claude, Gemini, Quick Suite, or similar) and understanding of prompt engineering.
Basic scripting or automation skills (Python, JavaScript, Google Apps Script, or similar) OR strong willingness to learn with demonstrated technical curiosity.
Basic experience with data tools (Excel formulas, pivot tables, SQL basics) for tracking metrics and efficiency gains.
Experience building or customizing AI workflows, chatbots, or basic automation tools.
Familiarity with API concepts and how content systems integrate (REST APIs, webhooks — conceptual understanding).
Understanding of AI governance concepts: quality standards, confidence scoring, and validation frameworks for AI-generated content.
Knowledge of content management systems (CMS) or experience maintaining structured web content.
Familiarity with HTML, JSON, or structured content formats.
Interest in or understanding of localization processes and cultural adaptation.
Previous experience in customer service, knowledge management, or technical writing.

Skills

AI tools
Prompt engineering
Content creation
Automation
Workflow optimization
Content localization
Data analysis
Scripting
API concepts
AI governance
Content management systems
HTML
JSON
Localization processes

Location

Berlin

Work Type

Student position
20h per week
12-month contract
Flexible working hours

Experience Level

Working Student

Education Level

Bachelor or Master program

Salary/Compensations

€15.69 per hour

Benefits

Up to 5 free catered lunches per week
Commuting benefits
Exciting opportunity to participate in the growth of a global digital audiobook provider
International work environment

About the Company

Audible is the leading producer and provider of audio storytelling.
We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight.
We are a global company with an entrepreneurial spirit.
We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors.
This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities.

Equal Opportunity

Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.