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About the Role
This role supports the Global Knowledge Management team in creating, localizing, and maintaining AI-optimized support content. You will focus on enabling expansion into Arabic-speaking markets, building practical AI and technical skills in content automation, prompt engineering, and workflow optimization. You will collaborate with experienced content strategists, AI specialists, and localization experts in a fast-paced, international team.
Responsibilities
- Create, update, and localize support content for Help Center, internal knowledge bases, and AI-powered channels (chatbot, agent assist) with a focus on Arabic-speaking markets.
- Use AI tools to draft, optimize, and format content across multiple surfaces, applying prompt engineering techniques.
- Build and test basic AI workflows and automation for repetitive content tasks.
- Support AI-assisted localization workflows, including coordinating AI translations and validating quality.
- Validate and refine AI-generated content for accuracy, brand voice, and regulatory compliance.
- Support product launch content readiness by gathering requirements and creating/updating content within defined timelines.
- Maintain content across platforms, ensuring consistency between Help Center, CS Assistant, and AI surfaces.
- Track content performance metrics and identify improvement opportunities based on data.
- Document AI workflows, automation processes, and best practices; contribute to team knowledge sharing and training.
Requirements
- Full-time enrollment in a German state-accredited Bachelor or Master program (Computer Science, Information Science, Communications, Linguistics, or related field) in the Berlin/Brandenburg area, with at least 1 year of studies remaining.
- Expected graduation no earlier than 2028.
- Business fluency in English and Arabic, both written and spoken.
- Experience using AI tools (ChatGPT, Claude, Gemini, Quick Suite, or similar) and understanding of prompt engineering for content creation, automation, or workflow optimization.
- Basic scripting or automation skills (Python, JavaScript, Google Apps Script, or similar) OR strong willingness to learn with demonstrated technical curiosity.
- Additional language skills (German, French, or other) are a plus.
- Basic experience with data tools (Excel formulas, pivot tables, SQL basics) for tracking metrics and efficiency gains.
- Experience building or customizing AI workflows, chatbots, or basic automation tools.
- Familiarity with API concepts and how content systems integrate (REST APIs, webhooks — conceptual understanding).
- Understanding of AI governance concepts: quality standards, confidence scoring, and validation frameworks for AI-generated content.
- Knowledge of content management systems (CMS) or experience maintaining structured web content.
- Familiarity with HTML, JSON, or structured content formats.
- Interest in or understanding of localization processes and cultural adaptation.
- Previous experience in customer service, knowledge management, or technical writing.
Skills
- AI tools
- Prompt engineering
- Content creation
- Content automation
- Workflow optimization
- Scripting
- Automation
- Data tools
- API concepts
- AI governance
- Content management systems
- HTML
- JSON
- Localization
- Technical writing
Location
- Berlin
Work Type
- Working Student
- 20h per week
- 12 months contract
- Flexible working hours
Experience Level
- Student
Education Level
- Bachelor or Master program (Computer Science, Information Science, Communications, Linguistics, or related field)
Salary/Compensations
- €15.64 per hour
Benefits
- Up to 4 free catered lunches per week
- Commuting benefits
- Exciting opportunity to participate in the growth of a global digital audiobook provider
- International work environment
About the Company
- Audible is the leading producer and provider of audio storytelling.
- We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers’ daily lives.
- We are a global company with an entrepreneurial spirit.
- We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors.
- This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
Equal Opportunity
- Amazon is an equal opportunities employer.
- We believe passionately that employing a diverse workforce is central to our success.
- We make recruiting decisions based on your experience and skills.
- We value your passion to discover, invent, simplify and build.
- Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.