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About the Role
As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories, hospitals and medical facilities. Working across the London area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better.
Responsibilities
- Carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard.
- Complete the installation and decommissioning of professional appliances across commercial and medical environments in line with health, safety and gas safe regulations.
- Contribute to an exceptional service experience while always representing the Miele brand professionally through every customer interaction.
- Maintain clear communication with planners, managers and service partners to support efficient service delivery and resolve technical issues effectively.
- Support strong first-time fix rates and operational efficiency by maintaining accurate van stock, spare parts control and daily administration.
- Promote Miele care products, accessories, service contracts and planned maintenance solutions through customer engagement and product knowledge.
- Maintain up-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators by actively participating in technical training and development.
Requirements
- Strong diagnostic and fault-finding skills, including the ability to repair and maintain professional electrical and gas appliances using relevant test equipment.
- Proven experience working within a field service or technical customer service environment while delivering high standards of customer support.
- Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively.
- Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships.
- A proactive approach to learning and development, including maintaining up-to-date product knowledge and completing technical training programmes.
Skills
- Diagnostic and fault-finding
- Repair and maintenance of professional electrical and gas appliances
- Use of relevant test equipment
- Technical customer service
- UK power supplies
- Wiring components
- Appliance systems
- Communication
- Organisational skills
- Workload management
- Customer relationship building
- Proactive learning and development
- Product knowledge
- Technical training
Location
- London, within the M25
Work Type
- Full-time
- Permanent
- Field Service
Experience Level
- Field service experience
- Technical customer service experience
Salary/Compensations
- Up to £45,176 per annum
- On-target earnings potential of up to £52,705
Benefits
- Competitive benefits package
- Extensive discounts on Miele products for yourself, family and friends
- Discounted gym membership
- Daily lunch allowance
- Extensive health cash plan
- Free eye tests
- Financial advice
- Recognition schemes
About the Company
- Miele Professional services and repairs a wide range of commercial appliances.
- Miele is a globally recognised premium brand.
- Miele has continued to evolve since 1899.
- Miele's philosophy is 'Immer Besser' - forever better.
Equal Opportunity
- We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.