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About the Role

The Sr. Site Reliability Engineer applies software engineering and systems engineering practices to improve the reliability, resilience, scalability, and operational health of production services. The role partners with Software Engineering and other technology teams to ensure reliability, observability, recoverability, performance, and operational readiness are engineered into systems throughout their lifecycle. The role independently identifies systemic reliability risks, owns broader reliability outcomes, and influences engineering decisions across multiple services.

Responsibilities

Use software engineering, automation, and DevOps principles and practices to continually improve how services are built, tested, deployed, observed, operated, and recovered.
Use data, evidence, experimentation, and rigorous engineering analysis to identify reliability risks, test assumptions, and guide technical decisions.
Define, implement, or improve SLIs, SLOs, error budgets, and other service-health measures.
Improve observability through metrics, logging, tracing, monitoring, alerting, dashboards, and service-health instrumentation.
Drive continuous improvement across CI/CD, observability, deployment practices, Infrastructure as Code, automation, testing, incident response, capacity management, resilience, and operational readiness.
Identify recurring or systemic production issues and translate operational experience into improvements in code, architecture, automation, tooling, and engineering practices.
Partner with Software Engineering teams to incorporate reliability, resiliency, scalability, performance, observability, recoverability, and operational readiness throughout the development lifecycle.
Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning.
Reduce operational toil and unnecessary manual intervention through software, automation, reusable patterns, and better engineering practices.

Requirements

Typically 5–8 years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud/Platform Engineering, DevOps, Infrastructure Engineering, Architecture where applicable, or a comparable technical discipline.
Experience with software development or scripting using one or more modern programming languages.
Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability.
Experience with public cloud technologies and architectures, preferably AWS, along with infrastructure, networking, Linux/Unix, and modern application architectures.
Demonstrated analytical, problem-solving, communication, and collaboration skills.

Skills

Software Engineering
Systems Engineering
Automation
DevOps
CI/CD
Observability
Infrastructure as Code
Testing
Incident Response
Capacity Management
Resilience
Operational Readiness
Software development
Scripting
Distributed Systems
Production Troubleshooting
Public Cloud Technologies
AWS
Networking
Linux/Unix
Modern Application Architectures
Analytical skills
Problem-solving skills
Communication skills
Collaboration skills
Microsoft Azure
Google Cloud Platform (GCP)
Oracle Cloud Infrastructure (OCI)
Containers
Orchestration
Monitoring
Alerting
Software-delivery automation
SLIs
SLOs
Error budgets
Incident management
Performance analysis
Disaster recovery

Location

Scottsdale
San Francisco
Chicago
New York
Phoenix, AZ

Work Type

Hybrid

Experience Level

Senior
5-8 years

Education Level

Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.

Salary/Compensations

$106,000 - $130,000 (Phoenix, AZ/ Chicago, IL)
$128,000 - $156,000 (San Francisco, CA)

Benefits

Discretionary incentive plan
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

About the Company

Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more.
As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Equal Opportunity

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.