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About the Role
The Server is responsible for providing gracious, kind, and warm service to casino guests, creating a sense of fondness with Old-World Hospitality and Charm. The role involves maintaining cleanliness, possessing extensive menu knowledge, taking guest orders, anticipating needs, delivering orders, and processing payments, while focusing on consistency, quality, and a sense of urgency.
Responsibilities
- Provide prompt, efficient, and friendly quality service of drinks.
- Input orders accurately into the POS system.
- Comply with alcohol awareness training, policies, and procedures.
- Prepare set-ups and properly garnish drinks.
- Retrieve used glasses.
- Balance the server bank where applicable.
- Be punctual to pre-shift meetings with a positive attitude and participate.
- Consistently provide an exciting environment and World Class Service with Old-World Hospitality and Charm, living the casino core values.
- Comply with department standards, guidelines, and objectives, including Food Service and Sanitation, OSHA, and Hazcom standards.
- Provide consistent high-quality beverage service by adhering to sequence of service standards and utilizing upselling techniques.
- Operate the Point-of-Sale System according to training.
- Demonstrate knowledge and understanding of menus in their entirety.
- Clean as you go and clean spills immediately.
- Use chemicals as prescribed and responsibly.
- Ensure all chemicals are in properly labeled containers.
- Adhere to the 5S Principles: Sorted, Set in Order, Systematically Cleaned, Standardized, and Sustained.
- Conduct oneself in a gracious, kind, and warm manner, reflecting positively on the company and its core values.
- Deliver service according to management standards.
- Present a neat and professional appearance.
- Utilize working knowledge and experience with Infogenesis.
- Perform other duties as assigned by management.
- Attend required training sessions.
- Obtain required license(s).
- Perform duties in compliance with local laws and regulations.
- Ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of ordinances, regulations, laws, policies, and procedures relating to the department.
- Have knowledge of the property’s programs to address problem gambling.
- Consult with appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with state regulations.
- Investigate exceptions, fraud, and potential violations and report to management.
- Report any acts of wrongdoing by team members.
Requirements
- Must be a minimum of 18 years of age.
- Ability to accurately calculate figures and amounts and perform mathematical functions.
- Ability to interpret and follow instructions.
- Ability to resolve problems and conflicts diplomatically.
- Ability to be flexible to work all shifts, including holidays, nights, weekend hours, and overtime.
- Ability to be physically mobile, including pushing, pulling, carrying, and lifting up to 40 lbs.
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance.
- Ability to work in a fast-paced, high-volume Food and Beverage operation.
- Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence.
- Ability to author reports, business correspondence, and procedure manuals.
- Attention to detail and accuracy.
- Ability to maintain confidential information.
- Work requires teamwork with other staff members.
Skills
- Menu knowledge
- Food service sanitation
- Alcohol awareness
- Point-of-Sale (POS) system operation
- Infogenesis
- Teamwork
Location
- Finger Lakes region
Work Type
- Full-time
- Part-time
Experience Level
- Minimum of 2 years working in an upscale, high-volume establishment.
- Prior food or beverage service experience preferred.
Education Level
- High school diploma or equivalent required.
Salary/Compensations
- $13.77-$15.30/hour
About the Company
- del Lago Resort & Casino offers positions in gaming, hotel, retail, and restaurants.
- Previous casino-industry experience is not required; training is provided.
- The resort features a luxurious 205-room hotel, spa treatments, gaming, and dining options.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.