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About the Role
The Surveillance Agent is responsible for monitoring casino activities to ensure compliance with regulations and internal policies, including soft/hard count operations and adherence to departmental procedures. The role involves reviewing and enforcing policies to maintain the integrity of casino operations.
Responsibilities
- Attend daily briefings and meetings, participating positively.
- Ensure smooth operation of the Surveillance Department by following policies and procedures.
- Write clear, concise, factual reports without personal opinion.
- Operate surveillance equipment and report malfunctions.
- Document, observe, tape, and report violations of regulations, policies, or procedures.
- Interact with law enforcement in investigations of criminal activity on company property.
- Monitor currency transports according to casino procedures.
- Complete tasks, department assignments, and projects by deadlines.
- Evaluate information to make decisions impacting the department.
- Assess courses of action and implement based on findings.
- Provide advice and expertise based on gathered information.
- Ensure the integrity of gambling, banking, count room, and cash handling procedures.
- Understand table games rules and policies for all gaming and cash handling areas.
- Handle confidential information, reports, incidents, and materials properly.
- Inform senior management of information necessary for efficient casino operation.
- Communicate effectively, verbally and in writing, to provide clear direction.
- Conduct oneself in a gracious, kind, warm, professional, courteous, and responsive manner.
- Perform other duties as assigned by management.
- Attend required training sessions.
- Obtain required licenses.
- Perform duties in compliance with local laws and regulations.
- Ensure minors are not allowed to gamble, loiter in gambling areas, drink alcohol, or purchase tobacco.
- Maintain knowledge of ordinances, regulations, laws, policies, and procedures related to the department.
- Maintain knowledge of the property’s programs to address problem gambling.
- Consult with appropriate individuals and maintain written policies and procedures for compliance.
- Investigate exceptions, fraud, and potential violations and report them to management.
- Report any acts of wrongdoing by Team Members.
Requirements
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret a variety of technical and mathematical formulas.
- Ability to interpret and follow a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to effectively communicate with all levels of Team Members and outside contacts.
- Ability to resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to demonstrate leadership and fairness.
- Ability to instill a sense of pride and personal responsibility in staff.
- Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos.
- Ability to author reports, business correspondence and procedure manuals.
- Ability to present information and respond to questions from groups of managers or staff, guests, and the general public.
- Ability to maintain confidential information.
Skills
- Knowledge of Surveillance Emergency Operation Plan
- Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
- Knowledge of the property’s programs to address problem gambling
Location
- Finger Lakes region
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or GED equivalent required.
Salary/Compensations
- $26.42-$29.35/hour
Benefits
- Training provided for success and career growth.
About the Company
- del Lago Resort & Casino offers positions in gaming, hotel, retail, and restaurants.
- Previous casino-industry experience is not required.
- The company provides training for success and career growth.
- Features include slots, gaming tables, a luxurious 205-room hotel, spa treatments, and dining options.
Equal Opportunity
- del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.