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About the Role
In this new Tech Lead opportunity within the Loyalty division, you will play a key role in designing, building, and architecting innovative solutions across our contact centre products. You will ensure customers receive a seamless experience while providing colleagues with effective tools. You will collaborate with the Product Manager to assess technical feasibility, define architectural constraints, act as the Senior Engineer, and guide developers for smooth integration with web and mobile channels. As the team's technical advocate, you will lead all aspects of development, share industry knowledge, advise on best practices, and introduce innovations.
Responsibilities
- Own the architecture of contact centre products and deliver the vision.
- Drive the evolution of contact centre solutions to improve efficiency, effectiveness, and user satisfaction.
- Support other contact centre solutions, ensuring systems are fit for purpose, scalable, and aligned with best practices.
- Manage integrations with third-party systems.
- Collaborate with other product teams to ensure seamless interoperability and secure, robust solutions.
- Champion high-quality development across the team.
- Apply appropriate testing methodologies.
- Participate in code reviews.
- Leverage static analysis tools to maintain high-performance software.
- Create and maintain clear technical documentation.
- Monitor product health using a data-driven approach.
- Identify areas for improvement and drive initiatives to maintain system reliability, performance, and user satisfaction.
- Mentor and guide engineers on architecture, integration patterns, and best practices.
Requirements
- Proven ability to design and evaluate new services, ensuring solutions align with product goals and system health.
- Solid understanding of secure, scalable system integration and best-practice security principles.
- Demonstrated experience delivering cloud-native products using modern CI/CD pipelines.
- Hands-on expertise in AWS, GitHub, and Terraform (preferred).
- Strong expertise in at least one core language or framework (e.g. Node.js, TypeScript, React).
- Sound understanding of APIs and common design patterns.
- Extensive experience working in agile environments, focused on delivering customer value and driving continuous improvement.
- Experience with Amazon Connect is advantageous.
- Comfortable owning your space from ideation through to delivery and review.
Skills
- Architecture & design
- Integration patterns
- Security awareness
- Cloud
- DevOps
- AWS
- GitHub
- Terraform
- Node.js
- TypeScript
- React
- APIs
- Agile
Location
- London
Work Type
- Hybrid
Experience Level
- Senior Engineer
- Tech Lead
About the Company
- IAG Loyalty is one organisation with two ambitious, growing divisions across Loyalty and Holidays.
- The Loyalty division is home to Avios, the global loyalty currency.
- The Holidays division includes British Airways Holidays and Iberia Vacaciones.
- We are on an exciting journey of growth and transformation.
Equal Opportunity
- We are committed to building a workplace where people feel they belong and are valued for their perspective.
- Inclusion drives better decisions, stronger performance and more innovative outcomes.
- We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.