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About the Role
As a Service Engineer, you will play a key role in supporting and growing our Automation business by working with advanced QCS and AMP installations. You will help customers improve reliability and performance, gaining hands-on experience in installation, commissioning, maintenance, troubleshooting, and customer support. This role offers an exciting opportunity to grow your expertise in the pulp and paper industry by solving technical challenges and building strong customer relationships.
Responsibilities
- Install, commission, maintain, and troubleshoot QCS and AMP systems at customer sites, ensuring reliable operation and customer satisfaction.
- Act as the primary customer contact, build strong relationships, identify support, training, and upgrade opportunities, and proactively follow up on installed equipment.
- Deliver preventive and reactive service activities, provide on-call support when required, and ensure service work is completed safely and efficiently.
- Collaborate with sales and service teams to identify lifecycle upgrade opportunities, support project execution, and contribute to service growth across the region.
- Maintain accurate service records, prepare monthly reports, share knowledge with colleagues, and support continuous improvement initiatives at customer sites.
Requirements
- Up to 3 years of relevant experience; experience with QCS and AMP systems is considered an advantage.
- Working proficiency in English and strong communication and teamwork skills.
- Organized, self-disciplined, responsive, and comfortable managing multiple priorities in a customer-focused environment.
- Regular travel and extended periods working at customer sites, with participation in on-call support when needed.
- Ability to work independently, solve day-to-day technical issues, communicate effectively with customers and colleagues, and continuously develop product expertise.
- Proactive mindset, strong customer focus, and commitment to safe working practices are essential.
- Alignment with Valmet’s Leadership Principles: Take accountability, Lead with courage, Build on trust, Collaborate for growth.
Skills
- Automation technology
- Technical challenges
- Customer relationships
- QCS systems
- AMP systems
- Installation
- Commissioning
- Maintenance
- Troubleshooting
- Customer support
- Communication
- Teamwork
- Service
- Sales
- Project execution
- Reporting
- Knowledge sharing
- Continuous improvement
- Product expertise
- Safe working practices
Location
- Customer sites
Work Type
- Full-time
- On-call support
Experience Level
- Entry-level
- Up to 3 years
Education Level
- B.Sc. degree in Electrical Engineering, Electronics & Control Engineering, or Pulp & Paper Engineering
Benefits
- Opportunities to learn from experienced professionals
- Participation in customer projects
- Development of technical and service capabilities
- Inspiring and challenging position
- Excellent opportunities for professional development
- International, team-oriented environment
- Modern tools
- Continuous learning opportunities
- Contribution to sustainable industrial solutions
About the Company
- Valmet is a global leader in sustainable industrial solutions, delivering cutting-edge technologies and services for the pulp, paper, and energy industries.
- We work closely with our customers throughout the entire lifecycle, providing mission-critical automation and flow control solutions.
- With over 225 years of industrial experience and a global team of over 19,000 professionals, we are transforming industries toward a regenerative tomorrow.
- Diversity of thought drives innovation at Valmet.
Equal Opportunity
- Valmet is committed to a respectful and inclusive environment where people can be themselves and are supported to contribute at their best.
- We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views.