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About the Role
The Consumer Advocate, Outreach works with individuals experiencing street homelessness and chronic medical conditions in Manhattan. The role focuses on engaging clients to connect them with social and medical services, ultimately aiming to improve their health, wellbeing, and secure housing solutions.
Responsibilities
- Engage with identified persons currently experiencing homelessness and living with chronic medical conditions in Manhattan
- Draw on lived experience of homelessness, mental illness, substance use, and/or immigration issues to build rapport with clients and develop appropriate service connections
- Conduct required assessments
- Attend clinical supervision and training
- Maintain record keeping in compliance with agency standards as well as those of City and State agencies
- Collaborate with Parks Dept., NYPD, DSNY, MTA, and other agencies
- Accompany clients to appointments and follow up on service referrals
- Perform other related duties as assigned
Requirements
- Two years of related experience
- Lived experience with homelessness, mental illness, substance use, and/or immigration issues and willingness to appropriately use lived experience as a tool for building client rapport and developing service connection
- Knowledge of local benefit agencies (e.g., Public Assistance) and familiarity with substance abuse, mental health, immigration, and employment resources
- Strong oral and written communication skills and ability to liaise with internal and external stakeholders
- Familiarity with Microsoft Office Suite and electronic record keeping
- Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
Skills
- Motivational interviewing
- Microsoft Office Suite
- Electronic record keeping
- Oral communication
- Written communication
Location
- Manhattan
Work Type
- Fully onsite
- 35-hour work week
Experience Level
- Two years of related experience
About the Company
- Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
- Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
- Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors.
- Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Equal Opportunity
- EOE/M/F/Vet/Disabled