Automotive Claims Support Adjuster - Mechanical - Bilingual
Safe-Guard Products International LLC · CA
13 days agoImpress employers and recruiters.
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About the Role
Administer vehicle service contract claims from intake through resolution, ensuring timely, accurate, and customer-focused handling. Review contract coverage, validate documentation, evaluate repair estimates, and determine claim eligibility. Serve as a primary point of contact for repair facilities, dealership partners, customers, and internal partners, providing clear communication and issue resolution.
Responsibilities
- Oversee and manage vehicle service contract claims.
- Conduct and coordinate inspections for claims exceeding defined thresholds or when required to validate reported failures.
- Review contract terms and determine coverage eligibility based on policy guidelines.
- Validate supporting documentation and assess repair estimates for accuracy and completeness.
- Communicate with repair facilities, customers, and internal partners to provide updates, guidance, and issue resolution.
- Maintain accurate claim records and documentation throughout the claims lifecycle.
- Meet productivity and quality benchmarks while applying sound judgment to support fair and consistent claim decisions.
- Identify and escalate complex issues or exceptions as needed.
- Active listening with concurrent accurate data entry.
Requirements
- High School diploma or equivalent
- Must be Fluent in English/French
- Minimum 2 years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor, Parts Counter/Specialist)
- Must possess strong Automotive Technical and Mechanical knowledge.
- Previous experience in claims handling, automotive service, warranty administration, or a related field.
- Must be proficient in Windows, MS-Office Products and possess basic computer skills.
- Effective communication, documentation, and customer service skills.
- Ability to evaluate information, apply policy guidelines, and make sound decisions.
- Must be authorized to work in Canada
- Must be able to successfully pass a background check.
Skills
- Automotive Technical knowledge
- Mechanical knowledge
- Claims handling
- Automotive service
- Warranty administration
- Proficiency in Windows
- Proficiency in MS-Office Products
- Basic computer skills
- Effective communication
- Documentation skills
- Customer service skills
- Information evaluation
- Policy guideline application
- Decision making
Location
- Canada - Ontario
- Canada - Quebec
Work Type
- Remote
Experience Level
- Minimum 2 years of experience within Automotive Service Industry
Education Level
- High School diploma or equivalent
- ASE Certifications (Past or Current)
- OEM Certifications (Past or Current)
- Automotive Trade/Technical Degree/Graduate
Benefits
- Auxiliary Medical, Prescription, Dental, and Vision Insurance
- Registered Retirement Savings Plan
- Long-Term Disability Insurance
- Life Insurance
- Pet Insurance
- Paid Holidays and Paid Time Off
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement Program
- Ongoing Training & Personal Development
About the Company
- Safe-Guard Products International is an equal opportunity employer.
Equal Opportunity
- Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
- Artificial intelligence may be used to screen, assess, or select applicants for this position.