Senior Associate, IT, Application Support Analyst (Core Banking)
MUFG Investor Services · CA
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About the Role
MUFG Investor Services IT team is looking for a talented Application Support Analyst responsible for supporting banking applications, interacting with external vendors, and bridging business teams with the IT solutions group.
Responsibilities
- Play a key role as part of a global support team covering IT Core banking applications (Flexcube, FX Market Rates, Appian workflows, SWIFT, MUFG Automated Payment System, MUFG Global Payment System).
- Provide Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU.
- Coordinate with vendor and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes.
- Document IT user procedures in Confluence around IT Change Management & business user procedures while effectively supporting user training.
- Support Project Managers in ongoing initiatives related to the Core Banking Solutions.
- Interact with vendors of financial systems about technical issues and the coordination of enhancements.
- Participate in new platform releases, as well as testing activities to confirm system changes, upgrades, and enhancements, ensuring they meet quality standards before deployment.
- Coordinate development and enhancement of the platforms to increase automation and expand the utilization of features.
- Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.
- Respond to requirement from regulators and auditors to provide appropriate support for information requests.
Requirements
- 5+ years in a team responsible for providing analytical, technical support and administration of business banking applications.
- Exposure and understanding of SWIFT products and messaging standards, ISO 20022, SQL Server, PL/SQL, Java and .Net applications.
- Working knowledge of applications, systems, and application architecture.
- Strong working knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards.
- Exposure and understanding of Application/Database infrastructure setup and management.
- An understanding of banking environment to bridge business requirements and IT solutions.
Skills
- Flexcube
- SWIFT
- MUFG Automated Payment System
- Global Payment System
- MUFG Pay Stream
- MUFG FX
- ISO 20022
- SQL Server
- PL/SQL
- Java
- .Net applications
- System Development Lifecycle
- ITIL standards
- AWS Cloud Practitioner certificate
Location
- Hybrid
Work Type
- Permanent Full Time
- Hybrid
Experience Level
- Senior Associate
Education Level
- Diploma/Degree in an appropriate IT discipline is preferred.
Salary/Compensations
- CAD 91000 - CAD 110000 - yearly
Benefits
- Vibrant CULTURE
- Connected team
- Love of innovation
- Laser client focus
- Next-level LEARNING & DEVELOPMENT
About the Company
- MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives.
- With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more.
- Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape.
- As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution.
- Visit us at www.mufg-investorservices.com.
Equal Opportunity
- MUFG is an equal opportunity employer.