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About the Role
G MASS Consulting seeks an experienced Decision Focus SME / Technical Business Analyst to support a leading Lloyd’s Managing Agent. The role involves acting as the internal subject matter expert for Decision Focus, providing functional and technical oversight, and ensuring the business maximizes value from its investment. This goes beyond platform administration to critically assessing implementation, identifying gaps, and challenging stakeholders and vendors.
Responsibilities
- Act as the organization’s subject matter expert for Decision Focus, providing functional and technical guidance across the platform.
- Review the current implementation and identify gaps between existing functionality, business requirements, and the wider capabilities of Decision Focus.
- Understand how the platform supports the organization’s broader governance, risk and compliance framework, including areas such as risk and controls, regulatory oversight, reporting and assurance.
- Provide informed challenge around platform configuration, solution design, data flows, integrations, and proposed changes.
- Act as an intelligent customer when engaging with the Decision Focus vendor, distinguishing between configuration, process, integration, and genuine product limitations.
- Assess new modules and functionality, providing clear recommendations on their suitability, value, and impact.
- Translate business, risk, and regulatory requirements into clear functional and technical requirements.
- Evaluate solution options, considering business need, architecture, integration, cost, complexity, and long-term maintainability.
- Support the design and delivery of enhancements, integrations, and wider platform change.
- Understand how Decision Focus interacts with the organization’s wider technology, data, and control environment.
- Build effective relationships across Technology, Risk, and other relevant functions, acting as a bridge between technical, operational, and business stakeholders.
Requirements
- Significant hands-on experience working with Decision Focus is essential.
- Strong experience within a Lloyd’s Managing Agent or wider London Market insurance environment.
- Strong understanding of how Decision Focus is used to support governance, risk, compliance, and assurance processes within an insurance environment.
- Detailed knowledge of Decision Focus configuration, modules, and capabilities, alongside an understanding of the wider solution architecture surrounding the platform.
- Experience operating as a Technical Business Analyst, Solution SME, Platform SME, Technical Consultant, or similar.
- Strong understanding of systems integration, data flows, solution design, and technology change.
- Ability to critically assess whether requirements should be addressed through platform configuration, process change, integration, or vendor development.
- Experience working with and constructively challenging technology vendors.
- Strong requirements gathering, analytical, and problem-solving skills.
- Experience supporting technology transformation within complex, regulated insurance environments.
- Strong stakeholder management and communication skills, with the ability to engage effectively with both technical and non-technical audiences.
- Commercially minded and pragmatic, with the ability to balance technical best practice with business need, cost, and proportionality.
- Dynamic, personable, and adaptable, with a strong client-first mindset and willingness to take ownership.
Skills
- Decision Focus
- Technical Business Analysis
- Functional Oversight
- Technical Oversight
- Platform Configuration
- Solution Design
- Data Flows
- Integrations
- Requirements Gathering
- Stakeholder Management
- Vendor Management
- Risk Management
- Compliance
- GRC
- Insurance Domain Knowledge
Location
- Hybrid
Work Type
- Hybrid
- Contract
Experience Level
- Experienced
About the Company
- G MASS Consulting supports a leading Lloyd’s Managing Agent within its Technology function.