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About the Role
As Sales Manager, you will drive sales revenue, develop sales team performance, and ensure high standards of execution across sales floor operations. This role focuses on leading from the floor through real-time performance management, structured coaching, and operational oversight, acting as a key link between Sales, Marketing, Fulfillment, and Events.
Responsibilities
- Drive daily revenue targets and ensure consistent pacing toward sales goals.
- Monitor real-time performance using POS data and on-floor observation.
- Track and analyze ARPs and individual performance metrics across the team.
- Identify trends, gaps, and opportunities, and implement immediate adjustments.
- Lead from the floor through active coaching, zoning, and observation.
- Provide real-time feedback and structured development for Sales Leads and Associates.
- Conduct regular 1:1s focused on performance, communication, and growth.
- Build and maintain a culture of accountability without fear-based management.
- Oversee scheduling, attendance, and staffing coverage to meet business needs.
- Ensure SOPs are consistently executed by the sales team.
- Maintain high standards of sales floor merchandising and presentation.
- Address performance and behavioral issues promptly and effectively.
- Own onboarding and training of all new sales hires.
- Ensure team proficiency in POS systems, product knowledge, and sales approach.
- Track and document training progress and readiness for independent work.
- Develop Sales Leads to effectively manage and coach their teams.
- Coordinate with Marketing, Fulfillment, and Events to support sales execution for launches and promotions.
- Ensure the sales team executes marketing initiatives and event-related promotions on the floor.
- Communicate product priorities and promotional focus to the team.
- Provide regular updates on performance, staffing, risks, and opportunities.
- Document coaching, escalations, and performance trends.
- Recommend improvements to sales processes and team performance.
- Support long-term planning through data-driven insights and execution.
Requirements
- Ability to legally work in the United States.
- Successful completion of required onboarding documentation, including employment eligibility verification (Form I-9), tax forms, and acknowledgment of company policies.
- Support and promote an ethical, respectful, and compliant workplace culture.
- Act with integrity, maintain confidentiality, treat others with respect, and speak up when concerns arise.
Skills
- Sales Performance Management
- Data Analysis
- Leadership
- Coaching
- Operational Oversight
- Merchandising
- Training and Development
- Sales Coordination
- Reporting
Location
- Miami, FL
Work Type
- On-site
- Full-time
Benefits
- 20 days Paid Time Off annually, subject to blackout dates based on event scheduling
- Health insurance coverage (beginning 90 days after start date)
- 401(k) with employer matching (beginning 90 days after start date)
About the Company
- Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience.
- PPG prides itself on operational excellence, strong team collaboration, and a fast-paced environment where processes matter and people make the difference.
- PPG is investing in scalable systems, strong leadership, and team members who are detail-oriented, proactive, and committed to continuous improvement.
- Joining Pro-Play Games means being part of a passionate, high-energy team that values teamwork and accountability, integrity and professionalism, community and customer focus, and growth and continuous improvement.
Equal Opportunity
- Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.