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About the Role
As a Cloakroom Attendant during the festive period, you will provide a warm and professional welcome to guests, manage coats and personal belongings with care, and maintain the cloakroom to the highest standards. You will also assist guests with general enquiries and help create a welcoming and memorable experience.
Responsibilities
- Provide a warm and professional welcome to hotel guests and external visitors.
- Confidently manage guests’ coats and personal belongings, ensuring all items are handled with care, accurately organised and securely returned.
- Maintain the cloakroom to the highest standards, keeping the area clean, tidy and well presented.
- Assist guests with general enquiries and provide helpful information about the hotel, its facilities and the surrounding area.
- Create a welcoming and memorable experience for every guest.
- Demonstrate excellent organisational skills, attention to detail and the ability to remain calm and professional in a fast-paced environment.
- Tailor your approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
- Take ownership of your role, performing with excellence in line with departmental standards.
Requirements
- Enthusiastic and dedicated individuals passionate about celebrating the individuality of our hotels and guests.
- Genuine passion for delivering exceptional, unrivalled 5-star service.
- Positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- Ability to work in a fast-paced environment & handling multiple tasks.
- Ability to create personalized, memorable experiences and build lasting relationships.
- Independence while collaborating effectively within teams and across departments.
- Commitment to maintaining high standards of hygiene, health, and safety.
Skills
- Exceptional service delivery
- Organisational skills
- Attention to detail
- Calm and professional demeanor
- Communication skills
- Interpersonal skills
- Team collaboration
Location
- London
Work Type
- Festive period
Benefits
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832. It has become a prestigious landmark in the heart of Mayfair.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
- Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.