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About the Role
ESD’s Information Technology Trainer is responsible for delivering engaging, hands-on training for various software applications, Information Systems, and hardware resources utilized within the organization. This includes creating, scheduling, and delivering group workshops, webinars, and one-on-one sessions, both virtually and in person, to support user engagement and skill development for ESD resources.
Responsibilities
- Design and deliver IT training programs for diverse audiences.
- Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs).
- Set up training environments, including necessary equipment and software.
- Communicate technical concepts clearly to both technical and non-technical users.
- Collaborate with IT staff and subject matter experts to validate, refine, and enhance content.
- Align training with organizational goals, compliance requirements, and industry trends.
- Serve as liaison among end users, leadership, and IT teams.
- Represent the voice of the user by collecting and communicating user feedback.
- Evaluate training effectiveness and adjust approaches as needed.
- Identify and assist in troubleshooting user-defined problems.
- Ensure the work is completed within the guidelines set by IT policies.
- Assist with ESD Disaster Recovery efforts, testing and documentation.
- Perform other related duties and projects as directed by IT Management.
- Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs.
Requirements
- Applicants MUST submit a cover letter with resume to be considered.
- Bachelor's degree in Computer Science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
- Background in instructional design (via credentials or experience).
- 3-5 years’ experience.
- Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience.
- Experience working independently and as part of a team.
- Proven success delivering short-term, workplace-based IT training.
- Experience teaching adult learners with diverse technical skills.
Skills
- Microsoft (MS) Operating Systems
- MS O365
- Omnissa Horizon VDI
- MS Dynamics
- MS SharePoint
- Zoom
- Google Workspace
- Google Gemini
- ChatGPT
- Keeper
- Monday.com
- Smart Draw
- Excellent written and verbal communication
- Microsoft O365 applications
Location
- In-office presence
- Hybrid work schedules may be possible
Work Type
- Hybrid
- Onsite
- Remote
Experience Level
- 3-5 years’ experience
Education Level
- Bachelor's degree in Computer Science, Information Systems, or an IT related field
- 2-year degree with a minimum of 5 years’ experience
- Equivalent combination of experience and/or education
- Background in instructional design (via credentials or experience)
Equal Opportunity
- Minorities, women, and individuals with disabilities are encouraged to apply.
- Please contact Human Resources if you require an accommodation.