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About the Role

The Sales Consultant is part of a team that ensures all key indicators of sales are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the Steve and Sally Stavro YMCA Centre. The Sales Consultant works with the Personal Training team to recruit and retain Personal Training clients, with the goal of ensuring client satisfaction and effective implementation of VirtuaGym.

Responsibilities

Focus on members at all times, prioritize all responsibilities in order to seek opportunities to initiate conversations with members and prospective members.
Work at a fast pace and responds to multiple priorities effectively.
Handle membership inquiries and tours by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tours of the facility to link member interests to program options.
Ensure their assigned sales and conversion targets are met or exceeded.
Demonstrate comprehensive knowledge of all programs and services available, resulting in conversions and membership registrations.
Assist members to understand membership options, payment plans and types.
Promote upselling of Plus, Personal Training and Registered Programs.
Assist with external sales/community events, follow up on membership inquiries, conversion to membership or trial pass and scheduled call leads as assigned by the Sales Director, meeting required timelines.
Use assigned reporting format to share results weekly.
Provide a specific and personal focus to prospective members.
Follow up after tours/inquiries to ensure they receive a welcome call/email, are booked for relevant program training, New Member Orientation and Personal Training Consultation.
Understand the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
Conduct new member orientation to ensure all new members have a plan to achieve their goals including; registration in programs, personal training consultation, access to virtuagym app, first week/month visit/activities plan, strong understanding of programs and services available.
Conduct Personal Training consultations from online requests and in-person opportunities.
Is knowledgeable about Personal Training programs and the Personal Training team in order to facilitate the best match between Trainer and client.
Follow up with new and existing clients based on the PT Client Experience flow – supporting clients in each stage.
Address member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset.
Liaise with Sales and Personal Training Supervisor regarding member feedback.
Create and update client accounts, including reconciling Personal Training transactions as needed.
Ensure accuracy of information entered in VirtuaGym, including client bookings, credits and notes.
Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service.
Understand and demonstrate YMCA Priority S.A.M standards and EYE standards.
Assist with making decisions and solving problems regarding membership sales functions, membership accounts, and members concerns.
Assist members in resolving past due accounts, identifying options and handling potential qualified members for membership assistance.
Perform Membership Assistance Reassessment interviews as required.
Ensure accuracy when handling money and completing cash balancing.
Protect the assets and information of the YMCA and its members.
Promote Centre or Association member engagement initiatives to existing members and Personal Training clients through email, phone calls and face-to-face meetings.
Remain flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
Perform other duties as assigned.

Requirements

Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Flexibility regarding assigned working hours, including evenings and weekends
Commitment to diversity, equity, inclusion and building a sense of belonging
Job offers are contingent on the successful completion of a Police Records Check.
Vulnerable Police Records Check is required within the first four months and every three years thereafter.
The YMCA only considers applicants who are legally entitled to work in Canada.

Skills

Sales
Customer Service
Interpersonal skills
Relationship building skills
Written communication skills
Proficiency with computers
Planning
Storytelling
Volunteerism
CPR and First Aid

Location

Steve and Sally Stavro YMCA Centre

Work Type

Regular Part Time Hourly
As needed

Experience Level

Minimum of 2 years sales and/or customer service experience, preferably in a membership/client based environment with leadership and supervisory experience
Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc.

Education Level

Degree or Diploma in sales, health, fitness, wellness management, or related field an asset

Salary/Compensations

$20.99 per hour

Benefits

Total compensation package

About the Company

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
We are committed to helping our employees reach their full potential and are recognized as a great place to work.
We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.
Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

Equal Opportunity

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of color, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.