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About the Role
You'll be at the heart of the customer journey, balancing customer service with proactive account development. This is an excellent opportunity to join a stable, family-owned business where your contribution will directly support customer growth and business success.
Responsibilities
- Conduct regular outbound account management calls to an established customer base.
- Follow up promotional activity and encourage repeat business from existing customers.
- Process sales orders accurately through the ERP system.
- Respond professionally to incoming customer enquiries and order requests.
- Support field sales representatives with appointment booking, quotes and customer updates.
- Contact prospective customers to introduce the business and distribute product catalogues.
- Maintain accurate customer records and support wider sales administration activities.
- Work collaboratively with colleagues to maximise customer retention and revenue opportunities.
Requirements
- Experienced in internal sales, customer service, account management.
- Confident and engaging on the telephone.
- Commercially minded with a natural ability to build rapport.
- Organised, proactive and comfortable managing multiple priorities.
- A strong communicator with a friendly and professional approach.
- Comfortable working within a busy office-based environment.
- Keen to contribute to a collaborative, values-led business culture.
Skills
- Internal sales
- Customer service
- Account management
- Telephone communication
- Commercial awareness
- Rapport building
- Organisation
- Proactivity
- Multitasking
- Communication
- Sales administration
Location
- Sidcup, Kent
Work Type
- Office Based
- Full-time
Experience Level
- Dependent on experience
Salary/Compensations
- £35,000 to £40,000 DOE
Benefits
- Company Bonus Scheme
- 24 days holiday plus bank holidays
- On-site parking
- Accessible via public transport
- Comprehensive training on products, systems and processes
About the Company
- Leading wholesale supplier in the healthcare and pharmacy sector.
- Respected wholesale distributor supplying healthcare and toiletry products to thousands of customers across the UK.
- Long-standing reputation for exceptional service.
- Loyal customer base of over 3,000 accounts.
- Ambitious plans to grow from £8m to £10m+ turnover.
- Stable, family-owned business.