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About the Role
As Customer Director, you will lead one of Coty’s most strategic and high-value retail partnerships, driving omnichannel growth across prestige beauty. This role combines senior commercial leadership, customer strategy, and team transformation, owning delivery across a complex portfolio while shaping long-term customer partnerships and category leadership.
Responsibilities
- Own full P&L accountability across a customer portfolio of nearly £100m
- Lead Joint Business Planning (JBP) and senior-level negotiations with key accounts
- Drive profitable net revenue growth, market share and ROI-focused investments
- Champion strong commercial fundamentals and decision-making across the business
- Act as a senior partner in shaping customer strategy and performance delivery
- Champion the adoption of AI-powered tools and data-driven ways of working to improve forecasting, commercial decision-making, and account performance
- Define and execute end-end omnichannel strategies across retail and e-commerce
- Build and maintain senior relationships with key customers including Boots and pureplayers
- Leverage data, insights and category trends to unlock new growth opportunities
- Tailor differentiated strategies across retail environments and digital platforms
- Represent Coty in high-impact strategic discussions with customers and stakeholders
- Lead, coach and develop a large, multi-layered team (SNAMs, NAMs, NAEs, CBMs)
- Build commercial capabilities and strengthen strategic thinking across the team
- Partner cross-functionally with marketing, retail operations, finance and supply
- Lead the development of future-ready commercial capabilities, embedding AI-driven solutions that improve team effectiveness and customer outcomes
- Drive a culture of accountability, agility and high performance
- Influence senior stakeholders across UK & global teams to enable transformation
Requirements
- Extensive experience in Customer Director / Sales Director roles within FMCG or Beauty
- Strong P&L ownership and commercial delivery track record
- Expertise in Joint Business Planning and trade investment optimisation
- Curious and forward-thinking leader who proactively identifies opportunities to leverage AI and technology to drive commercial growth, customer engagement, and operational efficiency
- Passionate about building high-performing teams that embrace innovation, continuous improvement, and data-driven decision-making
- Advanced negotiation and stakeholder management skills
- Proven experience leading large, high-performing teams
- Strong omnichannel and e-commerce understanding
- Ability to influence at senior level internally and externally
- Fluency in English
Skills
- AI-powered tools
- Data-driven decision-making
- Omnichannel strategy
- Customer partnerships
- Team leadership
- Cross-functional collaboration
- Negotiation
- Stakeholder management
- E-commerce
Location
- WIMBLEDON
Work Type
- Hybrid
- 2 to 3 days per week in the office
- Up to 50% remote
Experience Level
- Senior commercial leadership
- Extensive experience in Customer Director / Sales Director roles
Benefits
- Competitive benefits package to support health, wellbeing and financial security
- Private medical insurance with fast access to specialist and mental health support
- 8% pension fully contributed by Coty
- Life assurance and income protection
- Generous family-friendly policies including enhanced parental leave, birthday leave and volunteering days
- Employee discounts
- Salary sacrifice schemes
About the Company
- Coty believes in performance-driven growth and has a strong track record of accelerating careers.
- Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.