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About the Role

This is a winter term internship position (January to April 2027) for an undergraduate student returning to school after the internship. The role involves supporting the Salesforce Platform team in delivering technology solutions, enhancements, and operational activities.

Responsibilities

Support the Salesforce Platform team in delivering enhancements, continuous improvements, and operational activities.
Assist with Salesforce administration activities, including user setup, profiles, permission sets, roles, queues, public groups, and basic access troubleshooting.
Help triage and investigate Salesforce user issues, defects, access requests, and data quality concerns.
Participate in sandbox testing, release validation, and post-deployment checks for Salesforce changes.
Collaborate with business and technology partners to understand user needs and assist in developing solutions.
Participate in Agile delivery practices, including planning sessions, stand-ups, retrospectives, and sprint reviews.
Gather, document, and analyze business requirements, user stories, and process improvements.
Support reporting, data analysis, and platform performance monitoring.
Create and maintain business, technical, and user documentation.
Track initiatives, milestones, risks, and action items across workstreams.
Support reporting, dashboard creation, data analysis, and operational metrics to help drive business and platform decisions.
Identify opportunities to improve processes, user experiences, and team effectiveness through automation, AI-enabled tools, and innovative solutions.
Work closely with cross-functional pod members, including business analysts, developers, administrators, architects, quality specialists, and product stakeholders, to support delivery of business value.

Requirements

Currently enrolled in a post-secondary program in Information Systems, Computer Science, Engineering, Data Analytics, or a related field.
Strong analytical, problem-solving, and communication skills.
Strong interpersonal skills with the ability to build and maintain positive working relationships.
Ability to work independently and collaboratively in a team environment.
Strong attention to detail and ability to follow defined processes for access management, testing, documentation, and change control.
Proficiency with Microsoft 365 applications.
Interest in technology, digital platforms, customer experience, and innovation.
Familiarity with AI-enabled productivity tools, with an interest in applying them to business and technology solutions.
Demonstrated curiosity, initiative, adaptability, and a commitment to continuous learning, with a willingness to embrace new technologies, challenges, and ways of working.
Technical foundation in CRM platforms, databases, data analysis, and business applications; familiarity with Salesforce concepts such as objects, fields, reports, dashboards, user access, and declarative configuration is considered an asset.
Exposure to SQL, Java, JavaScript, Python, Agile practices, or related technologies is also beneficial.
Experience with tools such as Jira, Azure DevOps, Confluence, or GitHub is considered an asset.
Must be eligible to work full-time for the entire duration of the program.

Skills

Salesforce administration
User setup
Profiles
Permission sets
Roles
Queues
Public groups
Access troubleshooting
Issue triage
Defect investigation
Data quality
Sandbox testing
Release validation
Agile delivery practices
Business requirements gathering
User story documentation
Process improvement analysis
Reporting
Data analysis
Platform performance monitoring
Documentation creation
Risk tracking
Milestone tracking
Action item tracking
Dashboard creation
Operational metrics
Automation
AI-enabled tools
Microsoft 365 applications
CRM platforms
Databases
Business applications
Salesforce concepts
SQL
Java
JavaScript
Python
Agile practices
Jira
Azure DevOps
Confluence
GitHub

Location

Remote
Onsite

Work Type

Full-time
Hybrid

Experience Level

Intern

Education Level

Undergraduate program

Salary/Compensations

$49,000 - $51,000 (prorated for the term)

Benefits

Paid time off

About the Company

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets.
It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Mackenzie Investments is proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s Best Diversity Employers.
Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
Join our team to engage in continuous learning and skill development in a supportive environment.
Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!
Our Values: Be better; we strive for improvement in everything we do.
Be accountable; we foster clarity and are empowered to act responsibly.
Be a team; we are united to drive collective impact to achieve our goals.

Equal Opportunity

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.