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About the Role

The Mastercard Payment Resiliency team manages a suite of solutions to mitigate authorization risks caused by crisis events, complex payment rails, and evolving regulatory demands. This role is critical for ensuring a frictionless cardholder experience and upholding the Mastercard brand by providing on-behalf authorization decisioning. As Manager, Product Management - Payments Resiliency, you will help deliver industry-leading authorization solutions, collaborate with cross-functional teams, drive product utilization through customer education, and support customer performance and profitability improvements.

Responsibilities

Function as a Payment Resiliency Solutions SME in Europe
Work closely with regional sales and account management teams to support the growth of our solutions
Partner with Advisors Consulting Services to drive product performance improvement and to define use case opportunities
Collaborate closely with local Customer Success and Service Business Leads by providing SME guidance and recommendations
Craft and present clear and compelling business cases to stakeholders to secure buy-in for product utilization
Transform complex data into compelling insights, shape business narratives, and identify opportunities to create value
Work with engineering to enhance Resiliency offerings based on direct customer feedback
Identify issues, risks, and dependencies to track product development
Conduct market research to identify industry trends and competitive analysis

Requirements

Ability to work in a fast-paced, cross-functional environment, establishing priorities and milestones with urgency
Problem-solver mindset focused on delivering value to the business and end-users
Experience working directly with partners and customers
Excellent leadership, communication, and stakeholder management skills
Demonstrated success in building relationships and working independently
Strong attention to detail and ability to manage multiple projects simultaneously
Self-starter capable of analyzing complex issues, identifying opportunities, and developing actionable plans
Familiarity with authorization decisioning and related concepts

Skills

Product Management
Authorization Decisioning
Market Research
Competitive Analysis
Stakeholder Management
Business Case Development
Data Analysis
Customer Success

Location

Europe

Work Type

Full-time

Experience Level

7+ years of experience in business analytics, strategy, product management, consulting, payments, financial services, or a related field

Education Level

Bachelor's degree in Business, Economics, Data Analytics, or a related field. Advanced degree preferred.

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We are building a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.