Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Hospitality Host, New Bond Street role.
Rezi rewrites your resume against CHANEL's job description. Free.
Tailor your resume to this Hospitality Host, New Bond Street role.
Rezi rewrites your resume against CHANEL's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Hospitality Host, New Bond Street posting at CHANEL — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Hospitality Host, New Bond Street posting at CHANEL — free, in seconds.
About the Role
Our boutiques are at the heart of the CHANEL experience, with a constant focus on delivering exceptional and personalised service. As a Hospitality Host, you will be responsible for preparing, presenting, and serving refreshments, maintaining service areas to the highest standard in order to enhance the overall client journey at our New Bond Street boutique. Working closely with Client Experience Hosts and VIC Executive, you will help ensure a seamless, elevated, and welcoming experience for every client. Through strong collaboration and attention to detail, you will contribute to creating an environment that reflects CHANEL’s standards of luxury, care, and excellence.
Responsibilities
- Prepare, present, and serve refreshments.
- Maintain service areas to the highest standard.
- Partner closely with the VIC Executive to ensure top clients are recognised, appointments are impeccably prepared, and individual preferences are thoughtfully anticipated and delivered.
- Collaborate with the wider boutique team to ensure the seamless execution of refreshment service for both appointment-based and walk-in clients.
- Manage the VIP kitchen and hospitality supplies, ensuring efficient, discreet, and timely service at all times.
- Maintain a strong understanding of boutique policies, procedures, and client services to support a consistent and elevated client experience.
- Create a welcoming and luxurious environment tailored to each client’s needs.
- Proactively greet clients throughout the boutique, for both scheduled appointments and ad-hoc visits.
- Work in close partnership with Fashion Advisors, building an understanding of their clients’ expectations and supporting the successful execution of appointments, while sharing best practices.
- Support and contribute to in-boutique events, client gatherings, and Master Classes, playing a key role in business development initiatives at New Bond Street.
Requirements
- A proven ability to deliver exceptional client service within a luxury or high‑end hospitality environment.
- Strong interpersonal and communication skills, with the confidence to build trusted, lasting professional relationships.
- Meticulous attention to detail and a highly organised approach, with the ability to manage multiple priorities seamlessly.
- Adaptability and professionalism in a fast‑paced, fluid environment, demonstrating discretion, sound judgement, and a can‑do attitude.
- A strong appreciation for art, beauty, luxury, and etiquette, supported by local cultural knowledge to further elevate the client experience.
Skills
- Client Relations
- Hospitality
- Interpersonal skills
- Communication skills
- Attention to detail
- Organisational skills
- Adaptability
- Professionalism
- Discretion
- Sound judgement
- Cultural awareness
- Teamwork
Location
- Chanel, New Bond Street
Work Type
- Permanent
- Full Time
Benefits
- Private Medical Insurance covering pre-existing medical conditions and ability to add family members
- Online GP App with 24/7 appointments available within 24 hours
- Cycle Scheme participation for a tax-exempt bike and/or accessories
- Pension
- Life Assurance
- Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Employee Assistance Programmes and Other Support Lines
- Multiple Platforms to support across Wellbeing
- Arts & Culture Ticket Discounts across major London attractions
- CHANEL Product Discounts
- Employee Only Sales
- Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
About the Company
- CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
- Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity, Promoting the autonomy of women.
Equal Opportunity
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.