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About the Role
The Director of Quality, Risk and Performance provides leadership in implementing a robust quality, client safety, and risk management program. This role fosters a culture of continuous quality improvement and excellence by developing and enhancing systems and processes that embed quality dimensions across the organization, focusing on best practices, client-centeredness, safety, effectiveness, efficiency, access, and equity.
Responsibilities
- Leads the development, implementation, monitoring, and continuous improvement of the organization's integrated Quality, Risk, Performance, Safety, and Compliance Framework.
- Champions and drives organization-wide quality improvement initiatives, embedding continuous improvement methodologies and building quality improvement capability.
- Partners with the Senior Leadership Team and Board of Directors to advance a culture of quality, client safety, accountability, equity, compliance, innovation, and continuous organizational learning.
- Oversees the collection, analysis, interpretation, monitoring, and reporting of quality, safety, risk, compliance, client experience, and organizational performance indicators.
- Ensures the timely preparation and presentation of reports, dashboards, scorecards, risk summaries, and quality performance updates.
- Advances the organization's performance measurement and analytics strategy, leveraging data and insights to identify trends, monitor outcomes, and support decision-making.
- Leads the measurement, evaluation, and continuous improvement of client, caregiver, and family experience.
- Provides leadership for the organization's Enterprise Risk Management Program.
- Oversees organizational processes related to incident management, critical incidents, client safety events, privacy breaches, complaints, and legal claims.
- Develops and implements processes to monitor, evaluate, and report on organizational compliance risks and performance.
- Provides organizational leadership and oversight for privacy compliance and related legislative requirements.
- Leads the organization's Accreditation Canada process and all external reviews, audits, inspections, and assessments.
- Monitors emerging legislative, regulatory, accreditation, and sector requirements, proactively assessing organizational impacts and leading implementation of required changes.
- Collaborates with the CEO, Senior Leadership Team, Board of Directors, system partners, and external stakeholders to advance organizational priorities and strategic partnerships.
- Represents the organization within sector committees, networks, working groups, and partnerships.
- Works collaboratively across all programs and departments to ensure leaders and staff have the necessary tools, training, resources, and supports.
- Provides leadership, coaching, mentorship, and professional development to staff.
- Participates in health and safety processes and procedures.
- Participates in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices.
- Participates in all health and safety training initiatives on a regular basis.
- Takes proactive action against client incidents within your scope of practice.
- Protects the wellbeing of staff by providing a safe and healthy working environment.
- Promotes a culture of safety by being responsible for encouraging blame-free reporting.
- Investigates adverse events by performing a root cause analysis and gathering all relevant information.
Requirements
- Minimum five (5) to eight (8) years related experience in quality and risk management programs and methodologies in a healthcare environment.
- Three (3) to five (5) years in a formal leadership, policy development, or project leadership role.
- Solid knowledge of quality, risk and improvement methodologies including process mapping, statistical analysis, ERM practices, measurement and tools, and knowledge of applicable legislation.
- Experience in developing and executing both short and long term quality improvement strategies with proven ability to scope, plan, execute and track complex projects in a health care environment.
- Understanding and experience with client experience design methodologies.
- Exceptional ability to nurture positive, professional relationships with different stakeholders (internally and external).
- Solid understanding of leadership principles and change management in complex environments.
- Knowledge of service delivery models used in community health care organizations and community resources, including the roles of health care professionals.
- Demonstrated exceptional communication and interpersonal skills.
- Flexible, adaptable, and responsive to change.
- Self-directed with an ability to organize, plan, prioritize, and multi-task and think both analytically and critically with attention to detail.
Skills
- Quality Improvement
- Risk Management
- Client Safety
- Performance Management
- Compliance
- Process Mapping
- Statistical Analysis
- Enterprise Risk Management (ERM)
- Measurement and Tools
- Project Management
- LEAN
- Client Experience Design
- Leadership Principles
- Change Management
- Communication
- Interpersonal Skills
- Analytical Thinking
- Critical Thinking
- Attention to Detail
Location
- Head Office
- Hybrid
Work Type
- Full-Time
- Permanent
- Hybrid
Experience Level
- Senior Management
- Director
- 5-8 years related experience
- 3-5 years leadership experience
Education Level
- Master’s Degree in Health Sciences, Health or Business Administration, or related field
- Project Management designation, LEAN certification or equivalent experience an asset
Salary/Compensations
- $120,000 to $130,000 per year
Benefits
- Generous paid time off for vacation, personal and sick days.
- Comprehensive health, dental, paramedical and vision coverage with employer paid premiums.
- RRSP program through RBC with employer and voluntary employee contributions.
- Paid training and professional development opportunities.
- Subsidized underground parking.
- Conveniently located on the subway line and GO transit.
About the Company
- Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.
- Powered by people. Sparked by passion.
Equal Opportunity
- Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported.
- We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.
- Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion.
- We encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
- We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.
- Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process.