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About the Role

As a Solar & Storage Delivery Advisor, you will possess a strong drive to deliver an excellent customer outcome whilst balancing commercial needs. This role ensures technically sound and compliant Solar & Battery installations to customers. You will interpret survey data or liaise with customers to create final designs and manage logistics for a smooth installation experience.

Responsibilities

Deliver world-class customer service maintaining the highest level of quality.
Interpret survey data from partners or liaise with customers to understand their property details.
Create final designs and quotes for the Sales team.
Create Installation briefs for the installer network detailing installation requirements and identifying/raising any issues or unusual circumstances.
Create scaffolding briefs to ensure appropriate scaffolding is erected prior to installation.
Create relevant applications to the Distribution Network Operator including relevant single line wiring diagrams.
Ensure the appropriate kit is ordered on a per job basis.
Provide excellent technical advice, responding to queries via phone and email.
Ensure installations are completed successfully, customers are satisfied, and any issues are resolved or escalated.
Own and resolve queries from customers and 3rd parties.
Ensure customers are communicated to and updated on all key elements of their installation journey.
Operate in a manner compliant with the end-to-end customer journey, associated processes and MCS requirements.
Work within the team to meet individual and joint sales targets.
Ensure pricing accuracy, margin protection and that installs are delivered ‘right first time’.
Utilize CRM platforms to drive business performance.
Provide proactive support/management of onsite issues, including kit deliveries and technical issues.

Requirements

Proven experience designing and managing the installation of Solar PV, inverters and batteries in domestic customer properties.
Experience working with internal and external stakeholders.
Understanding of renewable energy systems including Solar PV and Battery storage.
Ability to take survey data / photos and develop final solar designs for customers including schematics, string designs, ballast calculations and shading analysis.
Ensure all appropriate elements of the install are located in appropriate places (i.e. battery and inverter) and relevant cost elements included within an install are catered for.
Customer-obsessed approach ensuring a great customer experience every time.
Ability to work under pressure whilst removing non-essential obstacles.
Ability to deal with ambiguity and solve problems on the fly.
Outstanding organisational skills.
IT literate.
Excellent project management and organisational skills.

Skills

Solar PV design
Battery storage design
Installation management
Customer service
Technical advice
Project management
Organisational skills
IT literacy

Location

Chiswick, London

Work Type

Hybrid

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Salary expectations will be discussed during the application process.

Benefits

Hybrid Working
Dedicated Learning & Development Team
Learning Platform access
Educational Sponsorships
Up to 10% Performance Bonus
Annual Salary Reviews
Real Living Wage Employer accreditation
Your Birthday Off
Three So Giving Days
Enhanced Family Leave
Employee Assistance Programme (EAP)
Wellbeing Resources via Perkbox
Free eye tests
Annual flu vaccinations
Menopause Policy
Affinity Groups
Monthly Social Events

About the Company

So Energy was created in 2015 with the goal of improving energy supply.
The company has grown rapidly and sustainably, serving 300,000 customers and employing over 450 people.
So Energy is focused on a net-zero future, supported by a partnership with ESB.
The company is customer-centric, tech-led, and passionate about sustainability.
So Energy fosters a supportive, empowering, inclusive workplace culture with growth opportunities.
The company operates by six core values: Clear, Honest, Ambitious, Inquisitive, Caring, Sustainable.

Equal Opportunity

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all.
At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging.
We believe our unique qualities should be celebrated as they are critical to our innovation.
It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.