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About the Role
Owns AI-augmented incident triage, runbook execution, and root-cause analysis, and separately owns AI-powered anomaly detection and spend/usage alerting.
Responsibilities
- Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
- Build and maintain AI-powered anomaly detection and spend/usage alerting.
- Support the 99.99% uptime target during core PST business hours (8AM-5PM).
- Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
- Contribute to baselining incident response/resolution times post-transition.
Requirements
- 8–13 years in production support or SRE, including incident management.
- Experience with monitoring/alerting tooling, ideally GCP-native.
- Demonstrated root-cause analysis discipline at production scale.
Skills
- AI-based anomaly detection tools
- Node.js
- Python
Location
- Austin, TX
Work Type
- Onsite
Experience Level
- 8+ years