Customer Service Representative
Core Specialty Insurance Holdings, Inc. · Long Beach, NY, US
15 days agoImpress employers and recruiters.
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About the Role
The Customer Service Representative is a key point of contact for the company’s brokers and customers, responsible for delivering a responsive, professional, and personal service experience across multiple communication channels. This role combines customer service with accurate system and contact-data maintenance, ensuring timely assistance and accurate records while maintaining the human element of the customer experience.
Responsibilities
- Provide a professional, responsive, and personalized experience for all inbound broker and customer telephone, email, and electronic inquiries.
- Monitor chatbot activity, respond to or escalate inquiries appropriately, and maintain the human element of digital customer interactions.
- Accurately enter, update, and maintain broker, customer, and account information within company systems.
- Maintain detailed and accurate broker, customer, and industry contact lists for communications and marketing initiatives.
- Coordinate with Underwriting, Claims, Loss Control, Marketing, and other departments to ensure inquiries are directed, addressed, and followed through to resolution.
- Develop knowledge of company products, procedures, underwriting appetite, and internal resources to effectively assist brokers and customers.
- Identify recurring customer questions, service issues, and data concerns, and communicate opportunities for improvement to the Customer Service Manager.
- Perform other duties as assigned.
Requirements
- Strong understanding of professional customer service standards and telephone and email communication.
- Ability to learn commercial insurance terminology, products, and processes.
- High level of accuracy in data entry, record maintenance, and contact-list management.
- Ability to work effectively with CRM, policy administration, chatbot, email marketing, and other customer-service systems.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Understanding of data quality and the importance of accurate broker and customer information across company systems.
- Ability to recognize when an inquiry can be handled independently and when it should be escalated.
- Demonstrated ability to communicate professionally and effectively with customers and business partners.
- Strong interpersonal skills and a genuine commitment to providing a high-quality customer experience.
- Excellent attention to detail, organization, and follow-through.
- Ability to manage multiple inbound requests and priorities in a fast-paced environment.
- Commitment to learning the commercial insurance business and pursuing ongoing professional development.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.
Skills
- Customer service
- Telephone communication
- Email communication
- Data entry
- Record maintenance
- Contact list management
- CRM systems
- Policy administration systems
- Chatbot systems
- Email marketing systems
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Data quality management
- Escalation management
Work Type
- Hybrid
Experience Level
- 2+ years of customer service, insurance, account support, administrative or related professional experience preferred.
Education Level
- Bachelor’s degree preferred; relevant professional experience may be considered in lieu of a degree.
Salary/Compensations
- $55,000 - $70,000
Benefits
- Competitive salary
- Opportunities for professional development and advancement
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- Company-match of 100% of a 6% contribution 401(k) plan
- Employee Assistance Plan
- Health Savings Account
- Flexible Spending Account
- Health Reimbursement Account
- Wellness program
About the Company
- At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement.