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About the Role
The AV Operations Manager will play an integral part in the planning, preparation, delivery, and setup of events ranging from small meetings to large-scale productions within premier UK venues and hotels.
Responsibilities
- Serve as the main point of contact for clients, ensuring customer expectations and requirements are met.
- Prepare, rig, and de-rig equipment with technicians and be available on-site for technical issues.
- Proactively contact clients to develop sales potential, interpret technical solutions, and arrange meetings.
- Build and maintain a portfolio of standard set designs/visuals for clients.
- Maximize sales potential by up-selling services to increase turnover.
- Participate in capture rate discussions and suggest methods to capture lost business.
- Monitor sales files to review upcoming groups and ensure sales processes are followed.
- Foster good relations with sales team members to maximize new leads and educate the team on services.
- Develop a client database, correspond with clients post-event to pursue future business, and gather feedback.
- Ensure all responsibilities are within budget parameters and negotiate preferential rates.
- Utilize in-house services before outsourcing crew and equipment.
- Be aware of turnover targets and actively strive to increase revenue.
- Develop sales and marketing literature specific to the hotel/venue in conjunction with the London team.
- Report to the hotel/venue and attend weekly staff meetings.
- Cultivate good relations with all hotel/venue staff, including sales, banqueting, and front of house teams.
- Create development plans with hotel teams to improve service levels.
- Address and provide solutions for concerns or complaints from the hotel or customers.
- Foster good relations with the London team and all sites to ensure full back-up support.
- Attend regular meetings with the London office to ensure delegated duties are carried out effectively.
- Create and standardize information systems for the London office to track equipment movements and requirements.
- Develop dry hire shows and large-scale events, including involvement in the tender process and pre-production.
- Build long-term customer loyalty by converting one-off events to established client accounts.
- Monitor competitor activity and approach clients for future opportunities.
- Delegate technical responsibility to on-site technicians, ensuring deadlines are met.
- Manage technician shifts effectively and offer this resource to sister hotels.
Requirements
- High School Diploma, Mathematics and English GCSE or equivalent is preferred.
- Strong AV / live events experience is preferred.
- Previous experience within the Service and Hospitality industry is preferable.
- Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.
Location
- UK
Work Type
- Full-time
Education Level
- High School Diploma
- Mathematics and English GCSE or equivalent
Salary/Compensations
- £35,000 to £38,000
Benefits
- Private Healthcare after 12 months of service
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
About the Company
- Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging.
- Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.