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About the Role

A Technician is responsible for the set up and operation of basic/small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses equipment sheets to determine equipment scheduled for setup and strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.

Requirements

High School Diploma required.
Associate’s degree is preferred.
External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
1 year of customer service or hospitality experience is preferred.
1 year of audio-visual experience or equivalent in an educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.

Skills

Hospitality
Ownership
Instills Trust
Safety Conscious
Action Oriented
Tech Savvy
Communicates Effectively

Location

Hotel

Work Type

Onsite
Irregular hours
On-call status

Experience Level

1 year of customer service or hospitality experience preferred
1 year of audio-visual experience or equivalent in an educational environment preferred

Education Level

High School Diploma
Associate's degree preferred

About the Company

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes.
Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.