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About the Role

The Guest Service Agent delivers the first impression for guests, with the primary goal of providing incredible experiences through friendliness and genuine care.

Responsibilities

Greet and communicate with guests professionally.
Register arriving guests and assign rooms.
Make and modify reservations.
Maintain an inventory of vacancies, reservations, and room assignments.
Answer enquiries regarding hotel services via email, telephone, and in person.
Provide information about community services.
Respond to guest complaints.
Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized systems.
Present statements of charges to departing guests and receive payment.
Take over from the personnel on previous shifts, checking and accepting float and takings.
Work closely and professionally with all hotel departments.
Ensure public spaces are maintained and well presented.
Perform all other duties as assigned or needed.

Requirements

High School Diploma, G.E.D. or equivalent.
Experience in customer service.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Ability to analyze and interpret client needs and offer appropriate options, solutions, and resolutions.
Exceptional conflict resolution and objection handling skills.
Ability to respond quickly in a dynamic and changing environment.
Ability to build and maintain lasting relationships with other departments, key business partners, and guests.
Ability to effectively communicate both verbally and in writing.
Must be legally entitled to work in Canada.

Skills

Opera/Opera Cloud proficiency

Location

Toronto

Work Type

Part Time
Onsite

Education Level

High School Diploma

Benefits

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

About the Company

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.
Well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.
Canada’s fastest-growing hospitality group.
Sutton Place Hotel Toronto is an address deep-rooted in history within an exquisite, cosmopolitan environment.
A contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

Equal Opportunity

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
Accommodations are available at any stage of the recruitment process upon request.