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About the Role
The People Services Advisor acts as a trusted partner to managers and employees, providing expert advice throughout the employee lifecycle and contributing to the continuous improvement of People Services operations. This role blends employee relations expertise with a focus on operational excellence, technology, and innovation, utilizing data, digital tools, and AI to simplify processes and enhance the employee experience.
Responsibilities
- Provide pragmatic, commercially focused advice and guidance to managers and employees across the full employee lifecycle.
- Lead and support employee relations matters including disciplinary, grievance, capability, performance, absence management, flexible working, and family leave.
- Coach and support managers to build confidence and capability in handling people issues effectively and consistently.
- Ensure People policies and practices are applied fairly, consistently, and in line with current employment legislation.
- Manage probation processes, ensuring timely guidance and support for managers and employees.
- Conduct consultations relating to parental leave, adoption, shared parental leave, and other statutory leave arrangements.
- Deliver an outstanding employee and manager experience by collaborating with People Operations, Payroll, and People Systems teams.
- Identify opportunities to simplify, standardize, and improve People processes across the employee lifecycle.
- Challenge inefficient ways of working and implement practical, scalable improvements.
- Contribute to the development of global People Services standards, ensuring consistency, quality, and compliance.
- Promote a culture of continuous improvement, encouraging innovation and sharing guidelines across the People team.
- Champion the use of digital tools, automation, and AI to improve People Services efficiency and effectiveness.
- Identify repetitive or manual activities that could be streamlined through workflow automation, AI, or enhanced self-service.
- Work with the People Systems team to test, implement, and embed new technologies and process improvements.
- Use AI responsibly to enhance drafting, knowledge management, reporting, and operational effectiveness while maintaining governance, confidentiality, and data security.
- Stay informed about emerging HR technologies and recommend innovative solutions.
- Use people data and operational metrics to identify trends, risks, and opportunities.
- Produce meaningful insights to support informed business decisions and continuous improvement.
- Implement service performance and recommend actions to improve quality, efficiency, and the employee experience.
- Work with the People Systems team to ensure accurate management information is available for decision-making.
- Lead or contribute to global People initiatives including organizational change, reward, benefits, wellbeing, policy development, process redesign, and HR technology projects.
- Support the delivery of the FT People Strategy and wider organizational priorities.
- Develop and manage project plans, engaging partners and ensuring successful delivery.
- Build solid relationships across the business, understanding operational challenges and identifying opportunities to improve the employee experience.
- Build trusted relationships with managers and leaders, providing balanced and commercially focused advice.
- Influence decision-making through credible recommendations, sound judgment, and evidence-based insight.
- Work collaboratively with colleagues across the global People team to deliver an integrated and consistent service.
- Promote diversity, inclusion, and belonging through everyday interactions, advice, and project work.
Requirements
- Demonstrable experience operating as a People Advisor or HR Advisor within a generalist HR environment.
- Solid experience managing a broad range of employee relations cases from initial advice through to resolution.
- Excellent understanding of UK employment legislation and its practical application within a commercial organisation.
- Strong commercial judgment with the confidence to influence and challenge constructively.
- Experience identifying and implementing process improvements within HR or People Services.
- Strong digital capability with confidence using HR technology, AI tools, and data to improve outcomes.
- Excellent analytical and problem-solving skills with the ability to translate information into practical recommendations.
- Experience managing projects or contributing to cross-functional change initiatives.
- Highly organised with the ability to prioritise competing demands and work effectively under pressure.
- Excellent written and verbal communication skills.
- Strong relationship-building and collaborator management skills.
- Collaborative, adaptable, and committed to delivering an exceptional employee experience.
- High levels of integrity, discretion, and professionalism when handling confidential information.
- A proactive, curious, and continuous improvement mentality.
- CIPD Level 5 or Level 7 qualification (or equivalent experience) is desirable.
- Experience working within a global or multinational organisation is desirable.
- Experience using Workday or another enterprise HRIS is desirable.
- Experience supporting HR technology implementations or process automation initiatives is desirable.
- Familiarity with AI-enabled workplace technologies and their practical application within HR is desirable.
- Experience analysing HR metrics and using data to influence decisions is desirable.
Skills
- Employee Relations
- HR Advice
- UK Employment Legislation
- Commercial Judgement
- Process Improvement
- Digital Tools
- AI Tools
- Data Analysis
- Problem-Solving
- Project Management
- Change Management
- Communication
- Relationship Building
- Collaboration
- Integrity
- Discretion
- Professionalism
- Proactive
- Curiosity
- Continuous Improvement
- Workday
- HRIS
- HR Technology
- Process Automation
- AI-enabled Workplace Technologies
- HR Metrics
Location
- Global
Work Type
- Hybrid
- Flexible Working
Experience Level
- Experienced HR Professional
Education Level
- CIPD Level 5 or Level 7 qualification (or equivalent experience) is desirable
Benefits
- Generous annual leave
- Medical cover
- Inclusive parental leave packages
- Subsidised gym memberships
- Opportunities to give back to the community
About the Company
- The Financial Times is a leading global news organisation known for its authority, integrity, and accuracy.
- The FT's mission is to deliver quality information and services worldwide.
- The company fosters a culture of curiosity, ambitious thinking, collaboration, and diversity.
- Employees have the opportunity to reach millions, create impactful work, and contribute to impartial journalism.
- The FT offers opportunities for growth, career aspirations, and wellbeing.
Equal Opportunity
- The Financial Times believes in the power of unique perspectives and is committed to ensuring all voices are heard, respected, and valued.
- They are dedicated to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.
- The FT is a Disability Confident employer and Valuable 500 signatory.
- Reasonable adjustments or personalization can be requested as part of the application process or to enable attendance at an interview.