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About the Role

We are seeking a creative, organised, and proactive Marketing and Communications Officer to support the delivery of Outward's internal and external communications. This role involves creating engaging content, managing digital channels, promoting services and events, and helping the organisation tell its story effectively. You will play a key role in raising our profile, promoting services, managing communications, and ensuring staff, stakeholders, and service users have access to relevant information.

Responsibilities

Create, edit, and publish engaging content across digital and print channels.
Manage and update Outward's website, intranet, and internal communication platforms.
Support social media activity and grow engagement across multiple platforms.
Produce newsletters, posters, presentations, case studies, and promotional materials.
Identify and promote positive stories from across Outward's services.
Support internal communications activity and staff engagement initiatives.
Assist with the promotion of Outward's services, events, and campaigns.
Support the marketing of Nutley Edge and Nutley Edge Activity Breaks.
Promote available accommodation opportunities to relevant audiences.
Analyse campaign performance and produce marketing reports.
Manage and respond to enquiries received through shared communications inboxes.
Use online funding directories to identify potential charitable trusts and funding opportunities.
Prepare standard funding correspondence and simple application forms.
Support conferences, events, and other communications projects.

Requirements

Right to work in the UK; Outward does not offer sponsorship.
Ability to travel regularly to Outward's Tottenham Hale office and services.
Experience in a marketing, communications, digital engagement, or related role.
Excellent written communication skills with the ability to adapt content for different audiences.
Strong organisational skills and ability to manage multiple priorities.
Experience creating content for websites, newsletters, and social media platforms.
Experience using Canva and/or Adobe Creative Suite, including InDesign.
Good understanding of social media platforms including Instagram, LinkedIn, Facebook, and TikTok.
Experience creating engaging visual communication materials.
Good analytical skills with the ability to interpret campaign performance data.
Strong attention to detail and accuracy.
High level of IT literacy, including Microsoft Office applications.
Ability to build positive relationships with internal and external stakeholders.
Ability to work independently and collaboratively.
Commitment to equality, diversity, and inclusion.

Skills

Content creation
Digital channel management
Social media management
Website management
Newsletter production
Promotional material creation
Internal communications
Campaign analysis
Report production
Canva
Adobe Creative Suite
InDesign
Instagram
LinkedIn
Facebook
TikTok
Visual communication
Data analysis
Microsoft Office

Location

Tottenham Hale, London N17

Work Type

Permanent
Full Time
Hybrid working

Experience Level

Educated to at least A-Level standard or equivalent.

Education Level

Degree or professional qualification in Marketing, Communications, Journalism or a related subject (Desirable)

Salary/Compensations

£31,212

Benefits

25 days Annual Leave excluding Bank Holidays (pro rata for part time)
Comprehensive Learning & Development Programme
Cycle-to-Work Scheme
Death in Service Benefit
Health Assured – Employee Assistance Programme
Eye care Vouchers
Flu Jab Reimbursement
Pension Scheme
Purchase Additional Annual Leave
Refer-a-Friend Scheme

About the Company

In 2025, Outward proudly celebrated 50 years of delivering high-quality support and care services to vulnerable people across London.
For half a century, we have been dedicated to empowering individuals to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.
Our journey has been defined by our commitment to engaging, enabling and empowering the people we support.
From supported living to activity centres and community outreach, we continue to evolve, innovate and deliver services that reflect the unique needs and aspirations of those we serve.
As we mark this milestone, we remain as passionate as ever about creating inclusive environments where everyone has the opportunity to thrive.

Equal Opportunity

We are committed to equal opportunities and welcome applications from all sections of the community.
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.
Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.
As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI).
Please note that the OOI is available to disabled candidates only.
Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.