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About the Role
The Senior Manager, Account Executive Operations is responsible for implementing configuration for international systems within Capital One’s Global Payment Network. This role owns the risk and control framework for key operational processes, such as settlement. The individual will manage a team of direct reports and non-associate labor resources, acting as an advocate for the team's goals and demonstrating a continuous improvement mindset to streamline manual work. This position plans, directs, and coordinates team efforts to deliver superior results for internal and external partners, and develops and coaches teams to identify, manage, and escalate risk.
Responsibilities
- Directs and manages daily workflow to provide premier internal and external partner support and manages escalations.
- Provides oversight to continuous improvement of risk management, including audits and controls for settlement processes.
- Manages a team, displaying a passion for developing their team through their leadership style.
- Plans and prepares team schedules and assigns projects, tasks, and assignments.
- Monitors team performance to ensure goals and deadlines are met, company policies are followed, and company initiatives are supported.
Requirements
- People Leadership experience, including direct management.
- Experience within the financial services or payments industry, especially within Settlement and system configuration.
- Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities.
- Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights.
- Proven ability to define and track Key Performance Indicators (KPIs) to measure and improve operational efficiency.
- Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions.
- Strong organizational skills, and focus on achieving both short and long term goals.
Skills
- Management
- Presentation skills
- Continuous improvement
- Risk management
- Settlement
- System configuration
- Executive presence
- Communication
- KPI tracking
- Teamwork
- Organizational skills
Location
- Farnborough, London - Hybrid
Work Type
- Hybrid
- Permanent
- 2 days in-office and 3 days remote
Experience Level
- Senior Manager
Benefits
- Access to up to £5,000 in funding for external qualifications
- Competitive pension
- Performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Option to buy 5 additional days of leave
- Private medical insurance
- Enhanced parental leave
About the Company
- We’re on a mission to be a force for good in lending.
- Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
Equal Opportunity
- We pride ourselves on hiring the best people, not the same people.
- Building diverse and inclusive teams is the right thing to do and the smart thing to do.
- We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
- We know it’s about what you do, not just what you say.
- That’s why we make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core.
- We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.
- We call this our Culture of Belonging, and it rests at the heart of our business.
- Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices.
- Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
- Capital One is committed to diversity in the workplace.