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About the Role

The Finance Renewals Specialist is crucial for customer retention, offering tailored finance solutions and guiding customers through their next vehicle or finance agreement. This role collaborates with the sales team to maximize renewal opportunities, ensure excellent customer experiences, and meet business objectives.

Responsibilities

Drive customer retention by proactively managing finance and lease renewal opportunities.
Contact customers approaching the end of their finance agreements to discuss next-step options.
Work closely with the General Sales Manager to deliver finance renewal targets and objectives.
Partner with Retail Transaction Managers to create competitive and tailored renewal solutions.
Provide operational support and cover for Retail Transaction Managers when required.
Advise customers on trade-in, refinancing, lease renewal and vehicle purchase options.
Build and maintain strong customer relationships to encourage loyalty and repeat business.
Assess customer eligibility, credit profiles and equity positions to recommend suitable finance solutions.
Present finance products, terms and payment options clearly, professionally and compliantly.
Ensure all renewal activity, documentation and transactions meet FCA, lender and company compliance requirements.

Requirements

Proven experience within the automotive industry in Finance Renewals performance.
Sound understanding of industry processes.
Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment.
A track record of performing within a fast paced, customer facing, luxury retail environment.
Knowledge/ understanding of the motor industry and applicable regulatory environment.
Comfortable at using various CRM platforms, dealership management systems (DMS) and Microsoft packages.
Excellent communication skills – face to face, telephone and email/written.

Skills

Finance Renewals
Customer Retention
Sales Support
CRM Platforms
Dealership Management Systems (DMS)
Microsoft Packages
Communication Skills

Location

Porsche Centre East London

Work Type

Full-time
Onsite

Experience Level

Proven experience

Education Level

SAF 3 Advance Qualification (Desirable)

Salary/Compensations

£38,000 base salary with the potential to earn up to 85% of your salary as an annual performance bonus.

Benefits

No Sunday working
VW Group tax efficient company vehicle
33 days holiday per year, with extra for long service
Dedicated mental health champions
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program

About the Company

Porsche Retail Group (PRG) are owned wholly by Porsche Germany and operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Equal Opportunity

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas.
One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.