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About the Role

As an Account Manager within the One EAM (Enterprise Asset Management) Team, you will report directly to the Account Management Director (EAM) and deliver within the One EAM Team in service of our client-centric growth initiatives. This is a diverse role which covers four main areas of responsibility: Account Ownership, Pursuit Support, Enhancement Request Manager, and Digital Enhancement.

Responsibilities

Hold overall responsibility and ownership for the strategic management of Key and Emerging accounts within the EAM Portfolio.
Develop Arcadis’ relationship as a ‘Trusted Advisor’ for your accounts.
Maintain medium and long-term account plans focused on client-centric long-term success and growth.
Process Licence, Hosting and Support renewals.
Manage enhancement requests associated with your specific account(s).
Engage with the wider One-Arcadis network to develop cross-selling opportunities and manage these through to contract execution.
Develop third-party relationships to deliver to the client’s long-term strategy.
Work with Programme / Project managers within the EAM Delivery Team to effect hand-over of new clients from delivery phase into BAU continuous improvement.
Participate in pursuits and bid activities.
Create account-winning content and cost models as a contributing member of a pursuit team.
Liaise with SSH, Product Teams and other Account Managers to triage and process a wide range of enhancement requests.
Assess incoming requests and determine if they can be fulfilled by product development or as a chargeable service.
Develop ROM cost models and liaise with the client and account managers to produce approved proposals.
Demonstrate Digital Automation and AI capabilities in development of process and tooling which supports bid-winning activities.
Strategic account management to deliver long-term growth.
Tactical account management to achieve near-term success.
Identification and development of Growth opportunities both for Arcadis Digital Intelligence products and services but also wider Arcadis’ offerings.
Support tracking of client return on investment, KPIs and benchmarking.
Support generation of co-marketing opportunities, case studies and reference visits.
Management of Licence, Hosting and Support renewals.
Management of Enhancement Requests.
Pursuit support for existing and potential new clients.

Requirements

Client-centric Account Management within a digital context.
Superlative interpersonal and communication skills.
Desire and ability to promote in-person meetings.
Strong commercial acumen & ability to develop compelling business cases.
Ability to develop long-term relationships and Trusted Advisor status.
Understanding of Client-centricity.
Strategic and Tactical planning.
Use of AI and other digital automation tools.
Track record for driving growth.
CSAM Certification.
Professional accreditation from a technical Institution.
Account development & long-term planning.
Technical pre-sales and ability to lead demonstrations.
Rail Industry experience.
French / German / Spanish language.
Asset Management practices and principles.
Enterprise Asset Management system implementation.
Understanding of contract documents and commercial processes.

Skills

Digital Intelligence
Agile
Data-driven insights
Sustainable design
Engineering
Advisory expertise
Account Ownership
Account Management
Commercial Pricing
Service and Support
Cross-selling
Programme Management
Project Management
Pursuit Support
Bid Management
Enhancement Request Management
Digital Automation
AI capabilities
Lead qualification
Go/No-Go decision making
Content development
Interpersonal skills
Communication skills
Commercial acumen
Business case development
Relationship building
Strategic planning
Tactical planning
Technical pre-sales
Demonstrations
Asset Management
Enterprise Asset Management systems

Location

Work Type

Client-facing
Travel required

Experience Level

Account Manager

About the Company

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life.
We use digital intelligence and deep human knowledge to create products and solutions in a holistic way.
We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering and advisory expertise.
We can confidently work in partnerships to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption and societal expectations head-on, all with the common goal of improving quality of life.
We can only achieve our goals when everyone is empowered to be their best.
We believe everyone's contribution matters.
We are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet.
Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.

Equal Opportunity

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions.
Our ambition is to be an employer of choice and provide a great place to work for all our people.
We believe that by working together diverse people with different experiences develop the most innovative ideas.
Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race.
A diverse and skilled workforce is essential to our success.