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About the Role
As a Client Services Production Manager, you will manage essential activities at Murex, ensuring operational excellence and client satisfaction by orchestrating service delivery, coordinating internal contributors, and acting as the client-facing representative for production support and evolutions. You will increase your expertise in MX, drive cross-selling opportunities, and lead your CET team on production topics, playing a pivotal role in our transformation program and paving the way for advancing into roles such as team leadership, architecture, and client management.
Responsibilities
- Develop a mutually beneficial long-term partnership between Murex and clients.
- Ensure instance stability in production through adequate support in line with contract obligations.
- Organize support activities by providing adequate staffing and ensuring availability of suitable support structures at Murex and at the client.
- Create adequate communication and processes between Murex and client teams.
- Manage light evolution of the production and allow extension.
- Properly monitor client satisfaction and support cost.
- Demonstrate value of maintenance to the client.
- Enhance leverage of (and the value from using) the Mx platform for the client.
Requirements
- Minimum of 5/6 years of relevant client services and Mx experience.
- Previous experience as Support Coordinator for a client is a plus.
- Proven experience in the management of a functional team providing support to a client.
- An ability to act as an escalation point to ensure an appropriate response is put in place both at Murex and client.
- An ability to anticipate issues/risks and trigger corrective actions at Murex and at the client.
- Ability to develop trust-based relationships with client contacts.
- Proactively providing them with relevant and fit-to-purpose information and advice.
- Managing expectations and acting with integrity and accountability.
- Reliably following through on what matters to them and helping them leverage Murex’s offering to reach their objectives.
- Depending on the account activities, traveling may be required to meet with clients.
Experience Level
- 5/6 years of relevant client services and Mx experience
About the Company
- Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
- Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
- Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.